Quality Assurance Manager

The Red Gate Group is seeking an experienced Quality Assurance Manager to support the Defense Intelligence Agency (DIA) Chief Information Officer, Service Central Program Management Office (CIO-2). In this role you will lead QA activities across Service Now platform implementations and IT service delivery initiatives, establishing quality standards, developing QA processes, and ensuring deliverables meet Government requirements and organizational excellence standards.

• Lead and manage all quality assurance activities for Service Central PMO initiatives, ensuring compliance with contract requirements and DIA quality standards
• Develop, implement, and maintain the Quality Assurance Program including quality plans, policies, procedures, and metrics
• Establish quality gates and acceptance criteria for project deliverables, system releases, and documentation
• Conduct quality audits and assessments of project processes, deliverables, and contractor performance
• Develop and execute test strategies, test plans, and test cases for Service Now implementations and system enhancements
• Oversee functional, integration, regression, and user acceptance testing (UAT) activities
• Review and validate project documentation including requirements, design specifications, and technical deliverables for accuracy and completeness
• Track and analyze quality metrics, defect trends, and process performance data to identify improvement opportunities

• Active TS/SCI (CI Poly Preferred)
• Master's degree in Quality Assurance, Information Technology, Computer Science, Engineering, Business Administration, or a related discipline from a college or university accredited by an agency recognized by the U.S. Department of Education
• Minimum 12 years of experience in quality assurance, quality management, or software testing with at least a portion of experience must be within the last 2 years