ServiceNow Business Analyst & Quality Engineer

Service Now Business Analyst & Quality Engineer

Job Location s: US-Remote

Job :

Category:
Information Technology

Type:
Full Time

Net Impact Strategies is seeking a Service Now Business Analyst & Quality Engineer to provide independent analysis and release assurance for a Federal Agency's Service Now platform. This role owns requirements gathering, automated and regression testing, test evidence, defect analysis, release-readiness validation, and post-production verification so delivery speed can increase without weakening platform reliability, security, or upgradeability.

This position is requires U.S. citizenship and a post-award Government background investigation.

• Elicit, analyze, document, and validate business needs, process flows, data requirements, user stories, and acceptance criteria for Service Now enhancements, operational improvements, integrations, and data changes.
• Maintain themes, epics, features, stories, dependencies, backlog, sprint/release artifacts, and planning data in Service Now SPM/Agile capabilities or the Agency-approved work-management structure.
• Support prioritization using Agency-assigned business value, time criticality, risk reduction, dependencies, and effort/capacity; make tradeoffs visible rather than independently deciding Government priorities.
• Facilitate requirements clarification among product owners, users, administrators, developers, implementation specialists, architects, testers, and external teams so work enters delivery ready and testable.
• Own the platform test strategy, regression baseline, release-quality evidence, and repeatable testing standards used by the Platform Team.
• Design, build, maintain, and execute Service Now Automated Test Framework (ATF) suites covering critical platform forms, lists, ACLs, workflows/flows, notifications, catalog functions, integrations, and reusable capabilities.
• Create and execute functional, integration, regression, exploratory, performance, and release-validation test scenarios proportionate to change risk.
• Coordinate UAT with product owners, and stakeholders; ensure acceptance criteria, expected outcomes, defects, and approvals remain traceable to the release.
• Analyze defects, establish severity and reproducibility, distinguish pre-release findings from production issues, track remediation/retest, and identify recurring escaped-defect patterns.
• Prepare release evidence including test plans, cases, automated scripts, execution results, defect status, exceptions, and readiness recommendations for governance and go/no-go decisions.
• Validate upgrade and patch readiness through regression packs, pre/post comparisons, and targeted testing of platform-level integrations and critical shared capabilities.
• Perform post-production validation and rollback verification; ensure a change is not declared successful until agreed technical and user outcomes are demonstrated.
• Measure automation coverage, regression effectiveness, escaped defects, test-cycle time, and repeat-failure trends; recommend improvements that increase confidence and reduce manual effort.
• Maintain reusable testing guidance and coach implementation/product teams on approved Service Now testing practices without assuming ownership for product-team-specific application testing.

• Three or more years of business analysis and software quality engineering or test automation experience, including enterprise web/application testing.
• Two or more years of hands‑on Service Now testing experience, including Automated Test Framework (ATF), regression testing, and validation of platform configuration and integrations.
• Experience designing risk-based test plans, test cases, traceability,…