Associate Analytics Director

ABOUT M&C SAATCHI WORLD SERVICES

M&C Saatchi World Services is a full-service marketing company renowned for using commercial advertising to solve the world’s toughest challenges. World Services is a specialty branch of M&C Saatchi Group, and we provide strategic communications, behavior change, and marketing support to Public Sector clients with special emphasis on the US Federal Government and State, Local, Tribal, & Territorial leaders.

M&C Saatchi World Services is seeking a highly experienced and strategically minded Associate Analysis Director to lead stakeholder intelligence, behavioral analysis, and engagement insight efforts across a diverse portfolio of federal programs. As a senior analytical leader, you will oversee the delivery of high-quality research, intelligence, and analytical outputs that inform communications strategies, stakeholder engagement initiatives, and organizational decision-making. You will guide analytical methodologies, manage and develop analytical teams, and translate complex qualitative and quantitative findings into actionable recommendations that strengthen stakeholder relationships and drive effective engagement outcomes.

Working closely with communications, stakeholder engagement, analytics, UX, research, and leadership teams, you will identify behavioral trends, stakeholder needs, sentiment drivers, and emerging risks that influence engagement outcomes across complex stakeholder environments.

The ideal candidate combines deep expertise in stakeholder research, behavioral analysis, and strategic communications with the ability to translate complex qualitative and quantitative findings into actionable recommendations. You will have proven experience analyzing social media using industry-standard social listening tools and managing teams of analysts using those tools. You will also be comfortable advising senior leaders, guiding analytical approaches, presenting findings to stakeholders, and helping organizations make informed decisions based on stakeholder intelligence.

This is a hybrid role; however, the ideal candidate will live in the District of Columbia, Maryland, and Virginia (DMV) region.

• Lead stakeholder intelligence and behavioral analysis efforts that support communications, outreach, engagement, and organizational objectives.
• Analyze stakeholder attitudes, perceptions, behaviors, engagement patterns, and sentiment drivers across diverse audience groups and stakeholder communities.
• Manage an analytical team of personnel using social listening tools and techniques, to include providing training and upskilling of more junior members.
• Optimize and innovate existing and new social listening tools, both proprietary and COTS, to produce higher quality or otherwise more efficient analysis and reporting.
• Develop stakeholder segmentation frameworks, audience profiles, behavioral personas, and engagement models that support strategic planning efforts.
• Conduct qualitative and quantitative research to identify stakeholder needs, emerging concerns, opportunities, risks, and engagement barriers.
• Produce high-quality analytical reports, executive briefings, dashboards, stakeholder intelligence products, and strategic recommendations for leadership and program teams.
• Provide editorial oversight of complex reports that will involve inputs from multiple internal and external stakeholders, providing consistency in reporting style, cogent analysis, and quality assurance of the outputs.
• Interpret stakeholder sentiment, behavioral signals, feedback, and engagement data to identify meaningful trends and actionable insights.
• Provide strategic guidance on engagement tactics, audience targeting, messaging approaches, and stakeholder relationship management.
• Support stakeholder journey mapping, audience analysis, and engagement measurement initiatives.
• Incorporate the use of AI, and LLMs especially, in providing summaries of audience opinions at scale, determining underlying narratives across a broad spectrum of contents, assisting identification of potential audiences as media targets, etc.
• Collaborate with communications, stakeholder engagement, policy, UX, analytics, and research teams to ensure insights inform planning, program execution, and decision-making.
• Oversee the development and refinement of stakeholder intelligence methodologies, reporting frameworks, taxonomies, and measurement approaches.
• Present findings and recommendations to senior leadership, stakeholders, and…