Server, Server​/Wait Staff

Position Overview

Servers ensure the best possible dining experience for guests. All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Servers will report to the FOH Department Head and when necessary, other Department Heads and the General Manager and are expected to work in tandem with other Hosts and FOH Staff.

• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
• Provide a strong sense of knowledge and hospitality to our guests and your teammates
• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position
• Work toward a thorough knowledge of the Death & Co compendium and how to navigate Ever Note
• Maintain a comprehensive knowledge of our POS’ operation
• Be capable of covering any server or support position when needed
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
• Comply with sanitation standards and procedures according to health and legal regulations
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

• Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
• Complete weekly cleaning duties, in addition to opening and closing duties
• Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

• Previous experience in a bar/restaurant or hospitality…