Activism Team Leader

Job Title: Activism Team Leader

Team: Retail

Location: Washington, DC Store

Scope: Customer Service In-Person, CF3

Reports To: Retail Store General Manager

Pay Range: $27.00-$29.50 per hour

Benefits: Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

The Activism Team Leader (ATL) is responsible for leading the Retail Environmental Activism Program for the store and community. Their energy and passion for the local community help set the tone for all store employees, encouraging a team approach to environmentalism and activism. As part of the leadership team, they also effectively direct and supervise team members on the sales floor to drive an impactful customer experience and lead employees in delivering impeccable customer service.

The ATL supports our local stores with grants, product donations, activism opportunities, and non‑profit relationships. They work closely with the store’s Marketing Team Leader to create events and tablings that inspire and ignite activism. This role is primarily a retail team leader with an average of 8 hours per week spent working on activism tasks and is subject to change based on business needs.

• We are in business to save our home planet:
  You inspire your team to live Patagonia’s purpose, both in the store and in the community.
• Your customer service is not bound by convention! You deliver best‑in‑class service by centering the customer in everything we do. You ensure Customer Experience Guides have access to all tools and resources to provide that same level of service and support above and beyond thinking.
• Activism:
  You are an environmental activist!
• Maintain relevant processes and systems with the Activism Workbook, oversee product donations, tablings, and grants, and serve as a point of contact for any local disaster relief or resilience programming should a need occur.
• Partner with the Retail Marketing Team Leader and other members of store leadership to lead and educate the team on partnerships with nonprofit organizations for local environmental and social initiatives, Patagonia’s annual grant process, and stay informed about Patagonia’s environmental campaigns, including elections and civic engagement and Patagonia Action Works.
• Ensure an activism presence at all store events and motivate and manage the team’s completion of their Activism Hours (18 per employee every calendar year).
• Leadership:
  You drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members and partner with other members of leadership to address them.
• Training/Hiring:
  As part of the leadership team, you assist in the hiring of people who pursue interests that are related to our products and philosophy. You assist in the training of fellow employees and support their development through coaching and feedback.
• Development:
  You use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions. You advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals.
• Product and Business Knowledge:
  You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers. You actively seek out information about new products and business services and incorporate it into your everyday customer service practices.
• Warehouse:
  You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc. You utilize the spirit of our Ironclad Guarantee and Worn Wear Program and ensure the team does returns/sales accurately for inventory purposes.
• Visual:
  You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins,…