Retail Operations Specialist

Retail Operations Specialist

Job Location s: US-DC-Washington | US-MD-Baltimore | US-VA-Alexandria

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Specialist (ROS) who will serve as an informational conduit between retail operations, clients/Retail Client Services Manager (RCSM) and the local markets. ROS will provide analytical support and direction to retail management by synthesizing upstream information and creating actionable reporting and prioritization for the field. Reports to Director of Retail Operations.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

• Objectives - Ensure compliance in regard to distribution, new item speed to shelf and all other pertinent client objectives.
• Review and approve all cycle activities.
• Onboarding – Gatekeeper of 30/60/90 day feedback. Track new hires productivity/results and provide feedback to DROs/ROMs.
• TA/TR – Serve as single point of contact with Talent Acquisition (TA)/Total Rewards (TR) in regard to hiring and onboarding process. Assist with requisition and approval process.
• Client/BDM Teams – Compile and consolidate information flow from client/BDM teams.
• Priorities – Main communicator (written & oral) of cycle priorities, promotional activities and special projects to Retail Management Team.

• Associate's Degree or equivalent experience is required;
  Bachelor's Degree in Business Management or equivalent experience preferred
• 1-3 years of experience in Route based retail operations
• 4+ years of applicable work experience
• 2+ years of supervisor experience preferred
• Ability to understand complex demands of a decentralized organization and meet challenging time lines
• Strong functional experience in retail management

Job Will Remain Open Until Filled

Execution

• Objectives - Ensure compliance in regard to distribution, new item speed to shelf and all other pertinent client objectives.
• Pre Audit Planning – Facilitate client retail visits/audits in assigned region.
• Routing/Store Routing Maintenance (SRM) – Responsible for oversight of routing execution and SRM process.
• Perform RCSM responsibilities for regional clients (if applicable).
• Review and approve all cycle activities.
• Gatekeeper of ARTS data (surveys, notes, doc locker, etc.).

Tracking

• Post Audit – Consolidate retail audits and provide feedback/follow up for actions needed to Manager Retail Operations (ROM) s and Director Retail Operations (DRO) s.
• Onboarding – Gatekeeper of 30/60/90 day feedback. Track new hires productivity/results and provide feedback to DROs/ROMs.
• Core Roster – Work with Retail Supervisor team to ensure accuracy.

Training/Staffing

• TA/TR – Serve as single point of contact with Talent Acquisition (TA)/Total Rewards (TR) in regards to hiring and onboarding process. Assist with requisition and approval process.
• Training – Facilitate and enhance training process for retail operations / direct retail teams (DRT). Work with DRT teams to identify "best in class" training materials and help cascade through Core DRO geographies. Create and maintain a tracking mechanism for cross training RSMs.

Communication

• Client/BDM Teams – Compile and consolidate information flow from client/BDM teams.
• Priorities – Main communicator (written & oral) of cycle priorities, promotional activities and special projects to Retail Management Team.
• Field Intelligence – Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.

Direct Reports:
This position does not have supervisory responsibilities for direct reports.

Indirect Reports:
May delegate work of others and provide guidance, direction and mentoring to indirect reports.

Travel and Driving are essential duties and function of this job. Travel up to 20%.

Educat…