Assistant Store Manager – Operations, Google Store Retail Georgetown

Assistant Store Manager – Operations, Google Store Retail Georgetown

February 27, 2026

The Assistant Manager must be a goal-driven individual, expected to create and promote an extraordinary experience and a “consumer first” environment. The Assistant Manager will have specific responsibilities in associate management in the retail space, including hiring, development, coaching, scheduling, and discipline of associates to ensure an outstanding consumer experience, cost efficiency, and quality operations. Maintain inventories at adequate levels and the appearance of the space.

Complete accounting and necessary reports associated with daily activities in the space, including physical inventories.

• Be the expert on ‘Radically Helpful’ customer service and brand ecosystems.
• Create an inclusive, collaborative, and engaging environment.
• Support the Store Manager in daily operations and store management.
• Manage execution of opening and closing procedures including visual merchandising, inventory management, daily coverage plans and system reconciliation.
• Guide all employees within the store, set task prioritization, resolve issues and customer escalations.
• Build and coach teams, focusing on techniques that promote customer solutions, loyalty and measurable results.
• Responsible for inventory management and brand visual excellence.
• Supervise personnel and meet/exceed assigned goals for consumer experience, sales, revenue and productivity.
• Demonstrate excellent interpersonal, leadership and coaching skills.
• Create a work environment where motivated people can excel, exceeding daily ownership goals.
• Oversee floor experience – act as Floor Leader to ensure consumers receive a world‑class experience.
• Own consumer coordination and welcome process.
• Support team and assist with consumer interactions and transactions.
• Coach and counsel personnel on opportunities with key sales and reputation metrics.
• Perform role plays with associates regularly to demonstrate world‑class service.
• Facilitate weekly personnel training/educational sessions to stay up‑to‑date on store products and competitive technology.
• Resolve or appropriately escalate any service issues.
• Interview, hire and make necessary discipline decisions including terminations for personnel.
• Inspire and engage associates by motivating the team to succeed.
• Promote passion, pride and commitment.
• Lead by example and serve as a resource for product knowledge.
• Develop associates for growth and promotion by delegating responsibilities and inspecting completion.
• Improve associate engagement through appropriate behaviors and actions.
• Observe and coach associates to provide feedback around consumer experience technique effectiveness.
• Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed.
• Quickly resolve any fraud issues communicated by Security; may involve working with Security or Finance teams.
• Fully understand and assist in educating personnel on any incentive plans, and ensure associates know how to maximize their payout.
• Ensure Fair Labor Standards Act (FLSA) compliance.
• Review, approve and communicate temporary assignments and overtime for floating personnel.
• Partner with management and other appropriate parties to successfully launch new products, services and processes and review staffing forecast plans.
• Actively inspect post‑launch and drive improved results with best practices.
• Ensure associates are properly trained on new products and promotions.
• Document and report concerns with associates’ knowledge or behavior, and provide additional coaching or discipline as appropriate.
• Coordinate with security, facilities and space management to ensure smooth product launch‑day execution, including operations, staffing and scheduling.
• Use scheduling tool to properly staff and meet business needs for training and special events such as product launches.
• Accountable for adhering to merchandising standards.
• Instill a sense of pride and ownership in space appearance – ensure associates understand the space is the face of the brand to every consumer.
• Drive operational compliance of back‑office processes, procedures and policies.
• Manage…