Multi-Unit General Manager

Multi-Unit General Manager

Fresh Baguette is a fast-growing artisanal bakery known for its high-quality standards and modern atmosphere. It was founded in Bethesda, MD in 2013 and serves coffee shops, restaurants, hotels, and grocery stores across the DMV area. With seven retail locations, two production bakeries, and a thriving wholesale business, we bring fresh, made-from-scratch organic breads, pastries, sweets, and croissants to our customers every day, 365 days a year.

Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere.

We are seeking a dynamic and experienced Multi-Unit General Manager to oversee multiple bakery-café locations and lead teams to excellence. This full-time, salaried role is hands-on and people-focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success.

• A leadership role in a growing, values-driven company.
• Competitive compensation package: $85,000–$115,000 per year, including bonus.
• Paid Time Off to rest and recharge.
• Health & Dental insurance – eligible after 90 days.
• 401(k) with company match to invest in your future.
• Monthly wellness reimbursement to support your well-being.
• 40% employee discount on all Fresh Baguette products.
• Free lunch during shifts.
• Anniversary gift card to celebrate your milestones.
• Opportunities for professional growth and advancement.
• A collaborative, supportive team culture where your impact is visible every day.

• Take full responsibility for the bakery’s overall performance, including sales, profitability, customer satisfaction, and team culture.
• Proactively identify and resolve challenges, ensuring smooth day-to-day operations.
• Maintain a clean, safe, and organized environment that reflects Fresh Baguette’s standards of excellence.

• Recruit, onboard, and retain top talent across roles.
• Actively coach, mentor, and develop team members.
• Build strong team bonds by fostering respect, collaboration, and care among all employees.

• Drive sales growth through local marketing initiatives, community engagement, and business development opportunities.
• Monitor and analyze KPIs, making data-driven decisions to drive growth.
• Optimize labor, inventory, and production planning to minimize waste and maximize output.
• Uphold Fresh Baguette’s standards for product quality, consistency, and presentation.
• Partner with marketing to execute local initiatives that drive traffic, sales, and community engagement.

• Lead daily bakery operations on the floor, ensuring smooth coordination between front-of-house and back-of-house teams.
• Adjust quickly to new circumstances, from customer needs to operational challenges.
• Take initiative and lead independently while maintaining strong communication with central leadership.
• Encourage agility and problem-solving within the team.

• Lead by example on the bakery floor—welcoming customers with genuine warmth, delivering exceptional service, and inspiring enthusiasm.
• Set the tone for a service culture where every team member delights guests and builds loyalty.
• Ensure that customer interactions reflect the values of hospitality, friendliness, and care.

• 4+ years of management experience in hospitality, food service, or retail.
• Proven ability to lead and develop teams in a fast-paced, customer-facing environment.
• Strong financial acumen with experience tracking and improving KPIs (sales, labor, food cost, waste, etc.).
• Knowledge of food safety standards and a commitment to maintaining compliance.
• Excellent interpersonal and communication skills; warm, approachable, and able to inspire both staff and customers.
• Hands-on leadership style—comfortable jumping in to bake, prepare sandwiches, or serve guests when needed.
• High adaptability, resilience, and a proactive approach to problem solving.
• Physical requirements:
  
  This role requires standing for extended periods, lifting up to 50 lbs, and performing routine bending, reaching, and movement in a retail environment.
• Reliable vehicle and valid driver’s license to allow regular travel between locations.
• Fluent in English.

• Bakery
• Café
• Coffee shop

Available Monday to Friday & weekends.

Work location:

Multiple retail locations across Washington DC, Maryland, and Virginia.

Learn more about us at