Dispensary Store Supervisor

Growing medical and recreational cannabis manufacturers on the East Coast. Our mission is simple: grow the highest-quality weed at prices everyone can afford.

We're looking for passionate people to join us in our mission to democratize cannabis-or as we like to say, to "Weed the People".

With a dialed-in grow operation and a bold new brand refresh, we're ready to dominate the MD/DC market-and have a little fun while we're at it.

Our Store Supervisor will assist the General Manager in overseeing the day-to-day operations of our cannabis dispensary, generally their time will be on the retail floor but occasionally they may be required to complete administrative tasks. This individual will work with the team to provide exceptional customer service to our customers/patients, in addition to ensuring the dispensary is in compliance with all relevant laws and regulations.

It is imperative that this individual have a passion for the cannabis industry, a strong knowledge of cannabis products, and experience managing a successful retail team.

The essential functions include, but are not limited to the following:

• Oversee shift operations and supervise team members.
• Ensure store compliance with company policies and procedures.
• Ensure the store remains compliant with security, inventory, and local and state regulations.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Provide education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms.
• Identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership.
• Ensure high levels of customers satisfaction through excellent service and professionalism.
• Develop process flows for customer/patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention.
• Provide safety and satisfaction to employees and customers/patients; as well as finding resolutions for issues that arise from product availability, pricing, complaints, grievances, etc.
• Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication.
• Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership.
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales associates.
• Audit inventory levels weekly and report needed products to operations according to ordering SOP.
• Check products in POS and METRC, and verify all tiers and pricing are correct in POS.
• Regularly performing METRC and POS audits and verify data for accuracy.
• Maintain product expiration logs and create ways to sell products prior to expiration date.
• Waste expired product(s) as needed on a monthly basis in accordance with ABCA standards.

• Foster a culture of professionalism, guiding teams to achieve optimal results.
• Understand and own every aspect of the company's sales performance; set targets, drive execution, and hold the team accountable for both individual and team results.
• Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures.
• Retain and develop top performers by understanding individual's motivations and providing actionable feedback.
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