Store Manager – Retail & Cafe

We are launching a new concept store that combines our retail experience with an in-store Thursday Cafe™. This location represents an evolution of the brand, bringing together product, service, and hospitality in a more immersive environment that celebrates fine craftsmanship in all its forms.

Role Description

As the leader of your store, you are responsible for every aspect of business performance: delivering an exceptional customer experience, building a strong Ambassador team, and achieving results that support sustainable profitability and long-term growth.

This is a hands-on leadership role with high accountability and meaningful upside for someone who wants to own the result. You lead from the floor, set the pace for execution, and ensure both retail and cafe operations reflect the brand at the highest level. You also bring a deep understanding of how quality footwear, apparel, and accessories are created, and ensure the team can confidently speak to product and fit.

You are responsible for building and maintaining a culture of hospitality across the retail and cafe business, ensuring every customer interaction is intentional, coordinated, and delivered at a high standard.

This role offers meaningful opportunities to shape a new concept and contribute to its long-term success within a growing brand.

What You’ll Do

Customer Experience & Hospitality

• Develop a culture of extreme hospitality so every visitor leaves with a memorable, positive experience
• Build and develop a team that consistently delivers strong service by setting clear expectations and holding performance to a high standard
• Drive service standards that lead to strong customer feedback and consistent recognition by name
• Identify opportunities to improve service, store flow, and the overall customer experience across retail and cafe
• Set the tone on the floor by modeling premium service, coaching in real time, and removing barriers to a better experience

Leadership & Team Development

• Recruit, hire, and develop a high-performing team of Baristas, Retail Ambassadors, Lead Ambassadors, and Assistant Store Managers
• Set clear expectations and deliver consistent, structured feedback through ongoing performance management
• Build a team culture where expectations are clear, feedback is timely, and leaders consistently follow through on performance and development
• Coach leaders and team members to drive strong individual performance and team results
• Lead from the floor—supporting the team, solving problems, and upholding standards

Store Performance & Business Ownership

• Drive revenue, conversion, profitability, and customer loyalty across both retail and cafe operations on a sustainable basis
• Use sales, labor, and expense performance to make informed operational decisions that improve efficiency and overall results
  
  Translate sales, labor, and customer feedback trends into clear weekly priorities that improve results
• Review performance regularly and adjust staffing, floor leadership, and coaching as needed
• Provide clear written updates on performance, priorities, and follow-through, with full accountability for results
• Align the team to business goals and maintain accountability through daily execution

Store Operations & Execution

• Lead daily store operations across retail and cafe to drive consistency, efficiency, and accuracy
• Manage scheduling, staffing, and labor across both environments
• Ensure consistent execution of POS processes, inventory routines, and store procedures across both retail and cafe operations
• Own inventory accuracy across retail and cafe through consistent cycle counts, restocks, discrepancy follow-up, and reporting
• Hold the team accountable to clear operating expectations each day

Cafe Operations & Experience

• Own the in-store cafe…