Key Account Manager-Retina-Washington DC Washington DC

Key Account Manager – Retina – Washington DC

Washington DC

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we’re going. It’s easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an entrepreneurial company where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Our values have driven interest over the past decade in attracting high‑performing professionals in a variety of disciplines. Members of our Harrow Family often express pride in our commitment to: (1) innovation;

(2) patient access to affordable medicines; and (3) never turning down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company.

• Broad Dry Eye Disease product line led by VEVYE® and bolstered by FLAREX® and FRESHKOTE®
• Peri‑operative Surgical product line led by TRIESENCE® and BYQLOVI™
• Rare and Specialty product line, including ILEVRO®, NATACYN®, and VERKAZIA®
• Robust internal development pipeline with multiple late‑stage candidates: MELT‑300, MELT‑210, H‑N08, and CR‑01

The Key Account Manager (KAM) is responsible for maintaining existing business with a strong focus on expanding sales in a defined geographic region, reporting to the Area Sales Director, and promoting IHEEZO and TRIESENCE. This position requires a highly motivated self‑starter who offers solutions to challenges, has a positive presence with internal and external customers, is well‑organized, and can multitask in a continuously changing, dynamic ophthalmic market environment.

Assigned monthly/quarterly/annual sales revenue and product objectives are achieved through consultation and value‑based communications with ophthalmologists, optometrists, surgery centers, and staff on the use, characteristics, and advantages of Harrow ophthalmic branded and compound formulations.

• Meet or exceed quarterly sales revenue and product goals
• Takes 100% ownership and accountability to reach the goals set by the company
• Focus on development of new customers without losing the existing base of business
• Effectively close business deals in a timely and professional manner
• Entrepreneurial mindset to analyze, develop, and grow the territory business
• Grow the business through organic pull‑through with additional products and adding new customers
• Call on ophthalmic healthcare professionals in defined markets
• Develop critical physician and staff relationships within the assigned geography
• Utilize all internal resources when developing quarterly action plans or handling problem accounts
• Provide weekly new business forecasts and updates
• Record all sales activity in CRM with next steps summarized
• Competent in PowerPoint, Excel, Word & Outlook
• Maintain an in‑depth and professional level understanding of our ophthalmic product portfolio
• Articulate the compelling advantages of the products/formulations and solutions that complement them
• Act with a sense of urgency at all levels of customer care and follow‑up
• Collaborate with internal departments and peers
• Travel throughout the assigned geography on a routine basis (≈80% in field, including overnight stays)
• Utilize the designated CRM system – Salesforce
• Understand the Pharmaceutical Industry’s Code of Practice
• Comply with all state and federal legislation and regulatory requirements
• Manage expenses in a thoughtful, responsible, and ethical manner
• Resourceful thinker who finds necessary resources to win and prosper
• Act as liaison for…