Customer Engagement Specialist

Job Summary

The Customer Engagement Specialist (CES) is a front‑line, outbound sales professional responsible for generating qualified sales opportunities through high‑volume prospecting and relationship re‑engagement. This role serves as a critical pipeline engine for the sales organization by initiating conversations with new prospects and existing customers to identify interest, assess fit, and qualify opportunities.

The CES does not close sales. Instead, this role focuses exclusively on cold outreach, lead qualification, and seamless handoff of high‑quality opportunities to Aesthetic Consultants and Executive Aesthetic Consultants for product demonstrations and deal closure.

• Conduct high‑volume outbound calls to prospective customers including physicians, medspa operators, and aesthetic practices.
• Re‑engage existing system owners to identify expansion, upgrade, or replacement opportunities, including open house staffing initiatives.
• Introduce the aesthetic technology portfolio at a high level and assess customer interest, readiness, and timeline.
• Navigate gatekeepers effectively and engage decision‑makers with professionalism and confidence.

• Qualify opportunities using established criteria including practice type, decision‑maker access, budget alignment, timing, and purchasing intent.
• Accurately document call outcomes, engagement history and opportunity details within Salesforce or designated CRM systems.
• Submit fully qualified, actionable leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant.
• Ensure timely, clean and thorough handoff to maximize conversion rates and sales representative productivity.

• Maintain consistent outbound activity levels aligned with established performance metrics and expectations.
• Track follow‑up cadence and engagement history to ensure no viable opportunity is overlooked.
• Partner with sales leadership to refine messaging, targeting strategies, and qualification standards.

• Bachelor’s degree preferred (or equivalent professional experience in sales, marketing or customer engagement).
• 1–3 years of experience in sales, inside sales or call center environments; medical device or technology sales experience preferred.
• Strong verbal communication and interpersonal skills with the ability to build rapport quickly.
• Self‑motivated, goal‑driven and resilient in a high‑activity sales environment.
• Strong organizational and time‑management skills.
• Experience using Salesforce CRM or similar platforms preferred.
• Demonstrated interest in the aesthetics industry and willingness to learn advanced technology and consultative sales methodologies.

The Customer Engagement Specialist drives top‑of‑funnel growth by initiating meaningful customer conversations and identifying qualified opportunities that fuel regional sales performance. This role plays a vital part in shaping first impressions, strengthening brand presence and enabling sales teams to focus on closing high‑potential opportunities.

Our client offers a comprehensive, people‑first rewards package designed to support your health, financial well‑being, career growth and overall quality of life.

• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement savings plan to support long‑term financial security.
• Generous paid time off to recharge and maintain work‑life balance.
• Parental leave benefits supporting growing families.
• A collaborative, family‑like culture that values teamwork, support and shared success.
• Clear pathways for advancement and professional growth within a high‑performing sales organization.
• Exposure to cutting‑edge aesthetic technology and consultative selling development.