Business Development Manager; Global Key Account

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Alibaba Cloud GKA team is looking for Business Development Managers based in Sunnyvale CA, Seattle and Wahington DC, United States.

In this capacity, you will play a key role within the Alibaba Cloud International GKA business development team to cultivate existing pipelines, develop new business opportunities, and carry out annual GAAP revenue in the global market. Your role should present a demonstrated ability and track records to drive increased cloud consumption in one or many verticals:
Technology, Sports, Hospitality, Manufacture, Healthcare, Financial Services, etc.

You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what’s right for the customer, you will meet customers exactly where they are and provide them the best solutions for innovation in this AI Era.

Key responsibilities, but not limited to:

1. Manage Existing Business and Develop Upsell Opportunities

o Build and maintain strong, long-lasting customer relationships with GKA accounts.

o Identify and pursue upsell and cross-sell opportunities to increase revenue and market share.

o Conduct routine client meetings to understand their needs, provide updates, and optimize the relationship.

o Develop and present strategic account plans that align with the client's business objectives and our cloud solutions.

2. Client Requirements Fulfillment and Process Optimization

o Oversee the fulfillment of client technical and business requirements, ensuring timely and effective delivery.

o Collaborate with internal teams (e.g., sales, technical, and support) to ensure seamless execution of client projects.

o Optimize the client requirements management process to enhance efficiency and client satisfaction.

o Act as the primary point of contact for assigned client-related issues, coordinating with relevant departments to resolve them promptly.

3. Technical Service Performance Management and Continuous Improvement

o Monitor the performance of technical services provided to key accounts

o Develop and implement service standards and evaluation frameworks to measure and improve service quality.

o Analyze performance data and client feedback to identify areas for improvement and develop action plans.

o Drive continuous improvement initiatives to enhance the overall client experience and service delivery.

4. Responsible for Account Success

o Ensure the overall success and satisfaction of the accounts by meeting and exceeding client expectations.

o Develop and track key performance indicators (KPIs) to measure account health and success.

o Proactively address any issues or challenges that may impact the account's success.

o Regularly report on account status and progress to senior management and stakeholders.

Requirements:

• 8+ years of experience in exceeding business goals in the technology industry with cloud computing solutions, with trackable account management records serving Fortune 500 Enterprises

• Ability to quickly establish trusting relationships with a customer-centric mindset

• Understanding of the technology, cloud computing solutions, and digital transformation from a business perspective.

• A natural team player with the ability to direct collaborative efforts of resources within a large organization, including internal resources, external resources, and other constituent groups as appropriate to help the team hit its overall revenue target; maintaining the highest standards of ethical conduct and integrity

• Exceptional organizational skills with the ability to manage several projects simultaneously with a sense of…