Program Manager​/Lead Watch Officer

** Position Objective:
** The Architect of the Capitol (AOC), Office of the Chief Security Officer (OCSO) has a requirement for a law enforcement and security subject matter expert (SME) to support OCSO as the Program Manager (PM) and Site Lead for the United States Capitol Police (USCP) Command Center Liaison (CCL) program. The PM will manage a team of 3-5 CCLs and will be qualified as a CCL in order to fill in when gaps in coverage occur.  

CCL support will be performed primarily through monitoring, tracking, coordination of AOC response, and notification of security events and incidents occurring on U.S. Capitol grounds and/or within the National Capitol Region (NCR). The AOC USCP CCL's role will include supporting special events and circumstances that may include weekends, holidays and extended evening hours. Special Events may include, but are not limited to, late and weekend Congressional sessions, summer concerts, dignitary visits, Lying in States, National Special Security Events, inaugurations, unusual and extreme weather and other events impacting operations of the AOC as determined by the OCSO Contracting Officer's Representative (COR).

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* Duties and Responsibilities:

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* The PM will manage a team of 3-5 AOC USCP CCLs that act as the focal point for command and control, communications, situational awareness, specialized technologies, and information collection, assessment, analysis, and dissemination of critical information under non-emergency and emergency conditions to support a common AOC operating picture. The AOC USCP CCL will monitor and track security events and incidents occurring on the U.S. Capitol grounds and within the NCR covering shifts 24 hours a day, seven days a week.

The PM will be responsible for scheduling 24/7/365 CCL coverage with no gaps.  Standard CCL shifts are  hours,  hours and  hours.  The PM will work 40 hours per week but must be willing to work all shifts as required to prevent a gap in coverage. All work will be conducted onsite at the USCP Command Center or specified alternate location.

** Task 1 - Required Services and Surveillance*
* + The PM shall ensure CCLs are trained and ready to provide monitoring and reporting for the following services and/or events:

+ Information and intelligence pertinent to Capitol Complex security.

+ Reports from USCP and other agencies that support AOC jurisdictional incident management.

+ Media reports and other social media platforms.

+ Unusual events (e.g., earthquake activity, snow, extreme weather and man-made incidents).

+ Access impacts such as road closures, door closures or other space restrictions on the Capitol Complex and within the NCR.

+ Special event status such as protests, planned marches, concerts, etc., impacting the NCR and AOC facilities or operations, with a focus on the Capitol Complex.

+ The PM shall ensure CCLs maintain daily contact with other Federal operations centers to ensure situational awareness reports of incidents with potential public security or safety consequences.

+ The PM shall review and recommend improvements to AOC checklists and site-specific binders.

+ The PM shall support the creation of Standard Operating Procedures (SOPs) for the AOC's support to the USCP Command Center. Once finalized, the PM shall provide recommendations to improve and update the SOPs on a monthly basis.

+ The PM shall ensure CCLs coordinate AOC response to incidents affecting AOC operations and/or the security of the U.S. Capitol Complex.

** Task 2 - Reports*
* The PM shall ensure CCLs develop, produce, and/or contribute to the following reports in a timely and professional manner.  The PM will conduct weekly quality reviews of all products produced by CCLs and address any weakness or deficiencies identified. The program manager is responsible for ensuring all required reports and products are completed and submitted to the government according to the established timelines.

+ Daily Reports - CCLs will produce the following reports based on an 8-hour shift:

+ "Start of Shift":
This report shall be sent to designated AOC representatives within 30 minutes of start of shift and entered into WebEOC if applicable. The report shall include a summary of events that the Command Center is monitoring.

+ "Mid-Shift" report will provide a summary of any changes or issues and the current efforts to address as well as provide a summary of events that the Command Center is monitoring. This report shall be sent to the designated AOC representatives 30 minutes before or after mid shift and entered into WebEOC if applicable.

+ "End of Shift" report will provide a summary and look ahead at planned events, and impacts. This report shall be sent to the designated AOC representatives 30 minutes prior to the end of the shift and entered into WebEOC if applicable.

+ Provide "incident reports" to the designated AOC representatives and enter into WebEOC if applicable, within 5 minutes of when an issue or incident occurs that would impact the AOC operations or…