Emergency Response Agent

Emergency Response Agent

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement.

Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.

The Emergency Response Agent (ERA) provides corporate office locations with on-site emergency response, physical security, and protective services focused on rapid incident response, situational awareness, and coordination with the Physical Security Manager (PSM), guard force, and local law enforcement, EMS, and fire department. This position will be based in Washington, D.C., one of Global Guardian's supported corporate office locations. This Emergency Response Agent supports the site's baseline coverage and may be activated for Residential Security Team (RST) or Emergency Response Team (ERT) response during elevated incidents or special events, at the direction of the PSM or program leadership.

Incident Response

• Respond on-site within 90 to 120 seconds for critical incidents.
• Maintain continuous situational awareness across the assigned site; identify and respond to medical emergencies, unauthorized access/intruders, workplace violence, fire/life-safety events, suspicious activity or mail, and protests.
• Provide static, on-site protective coverage at the assigned office location.
• De-escalate tense situations involving individuals or groups.
• Respond to emergencies and perform first aid / medical response consistent with training and certification level.
• Conduct area patrols in and around the site and report suspicious activity.

Coordination & Reporting

• Communicate vulnerabilities and safety concerns promptly.
• Effectively communicate with clients and management through incident reports and other administrative tools, and report incidents promptly through internal tools and secure communication channels.
• Coordinate with internal and external responders, including guard force, local law enforcement, EMS, and fire.
• Assist the local Physical Security Manager (PSM) and site/contract leadership.
• Prepare and submit daily activity and incident reports on time, including expense and closing reports.
• Promptly identify and escalate deficiencies, failures, and security gaps per established escalation procedures.

Posture & Coverage

• Maintain a low-key, on-site posture focused on observation, deterrence, and verbal engagement.
• Reposition within the site as needed during elevated situations.
• Support RST activation (typically 7 to 14 days, staffed ad hoc rather than pulled from the office team) or ERT activation (immediate response for high-risk incidents such as active threats, major emergencies, or protests) as directed. May include the need to operate a vehicle to transport the principal with the security team from time to time.
• Assist with coverage schedules and team assignments to maintain minimum on-site redundancy.

Equipment & Administration

• Operate and maintain protective, operational, and communications equipment, including approved first-aid kits and weapons where authorized.
• Complete initial and ongoing training in de-escalation, emergency response, compliance, physical fitness, medical response, firearms, and active-shooter response; maintain physical readiness and complete recurring recertification.
• Assist with intelligence and other duties within the Command Post.
• All other duties, as assigned.

Competencies and Attributes

• Proven ability to build credible, trusted relationships on assignment at all levels of an organization.
• Strong security posture, maintaining composure with authorities, clients, team members, leaders, and public under urgency and pressure.
• Excellent judgment, discretion, and composure when handling sensitive client- and firm-related matters.
• Displays consistent professionalism and discretion and demonstrates strong engagement and reliability.
• Ability to operate current security/communications technology and to adapt to new digital systems.
• Comfortable operating with a high degree of autonomy and able to adapt approach across different teams and business needs.

Qualifications and Education

• 3+ years of executive protection or corporate security experience…