Global Support Specialist

Lead with Purpose. Grow with Impact. Become a Global Support Specialist at Garda World!

An established organization is seeking a Global Support Specialist to oversee full operations of a global company. This is an opportunity to join a high-performing team in a role that offers strong growth potential, competitive compensation, and the chance to drive meaningful impact.

We are looking for a results-driven, customer-focused leader who thrives in fast-paced environments and is passionate about leading teams, driving performance, and delivering outstanding customer experiences.

• Competitive Salary: $92,000 / year
• Work Site
  
  Location:
  
  Washington, DC
• Schedule:
  
  Mon - Fri 5p-9am
• Comprehensive Benefits:
  Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Travel:
  Travel expectations vary by region.

• Respond to client requests mainly by telephone, MS Teams and email in a timely manner and according to applicable response standards and service levels.
• Respond to calls through the client’s Emergency Call line according to applicable protocol; record all Emergency Call line interactions and report daily activity.
• Record and resolve client inquiries; refer client inquiries to Regional Security Adviser or as assigned.
• Record client inquiries and relevant correspondence in applicable databases, e.g. Everbridge; maintain client request database.
• Independently access and operate the United National Security Management Information Network (UNSMIN) to access United Nations Department of Safety and Security contact information, troubleshoot security clearances, access reports as needed.

• Draft, edit, and distribute security alerts, situation reports, and staff welfare checks according to applicable standards and guidelines.
• Independently operate the Everbridge communication system at an advanced level. Know how to troubleshoot client requests and lift technical problems according to applicable protocols.
• Independently operate the Crisis 24 Horizon Travel Risk Management system at an advanced level, being able to quickly locate and communicate with travelers.
• Provide incident reports and data to the client’s Emergency Operations Response Team leader when required.
• Correspond with the client’s key stakeholders regarding security incidents.
• Correspond with the client’s cadre of Country Security Specialists to obtain incident information.
• Record incidents in the International Security Incident Databases.
• Other duties as assigned, within scope of the program.

• Monitor the client’s security threat information subscription services for client exposure to threats according to International Security section protocol and guidelines and with a high degree of autonomy.
• Monitor the International Security mailbox and respond to messages according to International Security section protocols and guidelines.
• Conduct media and social media monitoring according to International Security section protocol and guidelines.
• Monitor reports received through the UN Security Management System.
• Threat Analysis and Assessment
• Draft a daily pass down and threat monitoring brief for the International Security section.
• As authorized by the Section Chief, International Security, participate in meetings with IMF stakeholders representing the International Security section.
• Conduct analysis / assessments following security incidents as instructed by the International Security section.

• Draft a daily pass down and threat monitoring brief for the International Security section.
• As authorized by the Section Chief, International Security, participate in meetings with stakeholders representing the International Security section.
• Conduct analysis / assessments following security incidents as instructed by the International Security section.

• Successful candidates must have at least six (6) years of relevant, progressively responsible work experience.
• Must have a bachelor’s…