Access Control Specialist

Job Description

Access Control Specialist

Department:
Operations

Reports To:

Access Control Supervisor / Director of Safety & Security

Schedule:

Varied shifts, including nights, weekends, and holidays

Status:
On-site, essential position (24/7 operations)

The Access Control Specialist is responsible for maintaining the safety, security, and controlled access of The Westchester Corporation’s residential property. This role operates from and in coordination with the Security Office, which serves as the centralized monitoring, access enforcement, and emergency response hub for the property.

• Monitoring and controlling access to a multi-unit residential property
• Operating from the Security Office as a centralized safety and response hub
• Overseeing building life-safety and security systems
• Serving as a frontline responder during incidents and emergencies
• Providing after-hours assistance to Member-Owners and residents

• Staff and operate the Security Office as the centralized monitoring and response hub
• Monitor CCTV surveillance systems
• Monitor fire alarm panels, including acknowledgment and escalation
• Oversee loading dock operations, including deliveries, move-ins/outs, and vendor access
• Monitor building access control systems, alarms, and restricted entry points
• Verify, credential, and manage contractor and vendor access by:
• Confirming authorization prior to granting entry
• Verifying identification and scope of work
• Issuing and collecting visitor credentials, badges, or lanyards
• Logging contractor arrival and departure times
• Ensuring contractors access only approved areas
• Enforce access control protocols to ensure only authorized residents, guests, vendors, and contractors are permitted entry
• Respond to alarms, alerts, and observed incidents in accordance with established procedures
• Document all access events, security activities, incidents, and contractor activity in logs and systems

• Conduct routine patrols of buildings, garages, parking areas, and grounds
• Ensure perimeter doors, restricted areas, and storage spaces are secure
• Identify and report safety, security, or maintenance concerns
• Enter work orders for hazards or maintenance issues such as lights out using Building Link or similar systems
• Monitor parking areas and issue violation notices as required
• Patrol bicycle storage areas and garages to ensure authorized use

• Act as a frontline responder during emergencies
• Notify police, fire, medical services, on-call management, and engineering staff as required
• Coordinate access and guide responding emergency personnel on-site
• Assist with resident safety actions, including evacuation guidance, in accordance with emergency procedures
• Maintain accurate incident reports and shift logs

• Provide after-hours support to Member-Owners and residents by:
• Answering incoming calls
• Routing calls to appropriate on-call personnel
• Providing general building information as appropriate
• Initiate emergency notifications to on-call Managers, on-call Engineers, or emergency services as required
• Maintain detailed records of calls, notifications, and actions taken

• Assist residents with lockouts, guest access, and access-related inquiries
• Provide directions and assistance to guests and vendors as appropriate
• Coordinate with Member Services Specialists to support resident needs while maintaining role clarity

• Maintain detailed shift logs and security reports
• Assist with ice melt application for walkways, entrances, and driveways as needed for safety
• Support Operations and Management as directed during incidents or special circumstances

This role is designated as an essential position. Access Control Specialists are required to report to work as scheduled, including during inclement weather, weekends, holidays, and emergency situations, unless otherwise directed by Management.

Because this position supports 24/7 building security, safety monitoring, and emergency response, consistent attendance and reliability are critical.

• Building Link or comparable building management software
• Access control systems including key fobs, access cards, intercoms, and visitor management platforms
• CCTV monitoring and alarm systems
• Fire alarm monitoring panels
• Telephone and call-routing systems
• Digital logbooks and incident reporting tools

• Strong understanding of access control, security operations, and emergency response protocols
• High level of situational awareness and attention to detail
• Ability to remain calm, professional, and decisive under pressure
• Clear verbal and written communication skills
• Ability to work independently with minimal supervision
• Proven ability to collaborate with Operations, Member Services, and…