Shift Supervisor - Part-Time Sat & Sun; 7:00 am - 3:00 pm

Shift Supervisor – The Aston - PT
-7:00 am - 3:00 pm

The Aston is a non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston has the capacity to serve up to 190 residents with a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents.

All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Shift Supervisor is responsible for ensuring the smooth operation and service delivery of scheduled Residential Aides on each shift. The position will ensure that intake procedures and unit assignments are completed for new resident placements, required room inspections are complete, and all documentation is filed per shift.

The Shift Supervisor will serve as the liaison to security, janitorial, and food services during their scheduled shift.

Essential Duties and Responsibilities:

• Provides shift supervision to assigned Residential Aides to ensure smooth execution of program responsibilities, support services, and operations.
• Provides appropriate support and oversight of residents; supports and reinforces program policies and rules.
• Provides an efficient and safe working environment for residents, employees, and visitors to The Aston.
• Conducts and supports intake processes for newly assigned residents to The Aston; explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments.
• Ensures a shift log is maintained to record all activities and information regarding scheduled shifts.
• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
• Serves as primary point-of-contact for security, janitorial, and food vendors during the shift.
• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
• Ensures that all Residential Aides always remain awake and alert on shift.
• Monitors and ensures the completion of required unit inspections on each shift; gathers and files documentation.
• Reports and documents maintenance and building concerns to the Assistant Director
• Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
• Coordinates the delivery, distribution, storage, and disposal of meal deliveries.
• Distributes residential supplies and support to residents as available (cleaning, hygiene, laundry, bedding, etc.).
• Actively participate in case meetings, staff meetings, and supervisions.
• Actively attend and participate in all required training per contract requirements.
• Perform other duties as assigned.

Requirements

Education/Experience Requirement:

• A high school diploma or equivalent is required.
• Two (2) years of experience working in a residential or shelter setting is required.
• Prior supervisory experience is preferred.
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addictions, poverty, foster care, mental health, youth/young adults, communities strongly preferred.
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.

Essential Skills and

Competencies:

• Solid decision-making and problem-solving skills (Identifies and resolves problems in a timely manner; uses sound and accurate judgment; Attention to detail)
• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
• Strong written communication skills (Writes clearly, informatively, and with accuracy.
• Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)
• Strong work ethic, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to support colleagues in achieving outcomes)
• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
• Experience with Microsoft…