Resident Engagement Services Coordinator

Jaydot is hiring! We have an immediate need for a Resident Engagement Services Coordinator to assist affordable housing residents with connecting to needed services, and we'd love for you to join us!

Jaydot is a mission-based social enterprise in DC focused on creating quality housing solutions that address the needs of those impacted by social inequity, particularly those who have experienced homelessness. We believe that housing is a human right, homelessness is a solvable problem, and we can create an equitable, human-centered system where housing solutions are readily adapted to fit the needs of those we serve.

For more information, please visit jaydot.org.

The Resident Engagement Services Coordinator will manage resident services programming and community partnerships at various apartment buildings in DC, with the purpose of ensuring the resident's housing stability. The Resident Engagement Service Coordinator will help connect residents to resources, provide social service coordination upon their request, and act as a liaison between them and other service agencies, to provide support in meeting their basic needs and maintaining housing.

The salary range for this full-time, exempt position is $54,000 - $56,000
, commensurate with experience.

• Manage resident services programming
• Build rapport with residents and assist them with connecting to social services upon request, including but not limited to energy assistance, medical and behavioral healthcare, substance use treatment, employment services, legal aid, financial and credit counseling, etc.
• Create and distribute monthly activity calendars, event flyers, and newsletters
• Schedule, plan, advertise, and host all recurring and one-time resident events, coordinating with other on-site staff as needed and engaging residents whenever possible
• Communicate accurate resident event details to residents via multiple mediums and ensure they have up-to-date information about events at all times
• Engage residents in designing and implementing their visions for programming
• Collect resident feedback on programming and implement as possible
• Assist residents with obtaining basic needs items, e.g. hygiene and clothing items and transportation assistance
• Provide support to on-site property management and social services staff in addressing resident challenges and connecting them to resources, as requested by staff or residents
• Maintain accurate records of daily resident interactions and assistance provided
• Ensure that resident rosters, incident report trackers, and all other key metrics are up-to-date
• Ensure that residents have accurate and up-to-date information about services and funding assistance opportunities at all times, e.g. emergency rental and utilities assistance programs
• Engage local organizations and community partners (e.g., schools, churches, volunteer orgs, etc.) to assist with regular programming and/or donations for residents

To perform the Resident Engagement Services Coordinator position successfully, an individual should demonstrate the following approaches (this is not what they do, but how they do it):

• Attentive, empathetic leadership: As our first point of contact for residents, the Resident Engagement Services Coordinator cultivates a sense of belonging to make sure every single person feels welcome and has a role to play. They empathize with the communities we work with and put people at ease, especially when there are lines of difference or power. They listen to understand people’s needs and take steps based on that input.
• Relationship-building: Part of the Resident Engagement/Service Coordinator’s job is connecting with people from different backgrounds. They find…