Re-Engagement Specialist

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Part Time Administrative Washington, DC, US

2 days ago Requisition

Salary Range: $23.00 To $23.00 Hourly

Summary: The Re-engagement Specialist is responsible for conducting in-person outreach to clients who have been disengaged from services for more than thirty days. The primary objective of this role is to re-engage these clients and encourage them to resume utilizing the services provided by Preventive Measures. The Re-engagement Specialist will work closely with the client, providing support, information, and assistance to address any barriers preventing re-engagement.

This position requires excellent communication skills, empathy, and a proactive approach to problem-solving.

Interrelationship:Maintain positive, cooperative, and mutually supportive relationships with your supervisor, the administrative, peer, and support staff. Establish a professional rapport with clients Demonstrate initiative, enthusiasm, and positive interpersonal skills to relate well with clients and staff.

Primary

Job Responsibilities:

• Conduct in-person visits to clients' homes who have been disengaged from services for more than thirty days.
• Establish rapport and build trust with clients through active listening and empathetic communication.
• Assess the reasons for disengagement and identify any barriers preventing re-engagement.
• Provide information about available services, benefits, and resources to encourage clients to resume utilizing the organization's offerings.
• Collaborate with internal teams to address any specific concerns or issues raised by clients during the outreach process.
• Develop personalized re-engagement plans for each client, outlining steps and strategies to overcome barriers and facilitate their return to services.
• Maintain accurate documentation of all interactions, including progress notes, outcomes, and follow up actions.
• Monitor and track client progress towards re-engagement goals, providing ongoing support as needed.
• Collaborate with community partners and stakeholders to leverage additional resources that may assist in the re-engagement process.
• Stay updated on industry trends, best practices, and relevant regulations related to client engagement.

Job

Skills:

• High school diploma or equivalent;
• Previous experience in customer service, outreach, or community engagement roles is highly desirable.
• Excellent interpersonal and communication skills, with the ability to engage effectively with diverse populations.
• Strong problem-solving and decision-making abilities.
• Empathy and compassion towards individuals facing challenges or barriers to accessing services.
• Proficiency in using technology for documentation and communication purposes.
• Valid driver's license and access to reliable transportation.

Education/

Experience:

• Do the Right Thing – Doing what’s right starts with integrity. It means being honest about your actions, your intentions, and how you treat people—especially when no one’s watching.
• Own It –Everyone has a part. If you’ve been trusted with something, it’s because it’s yours to manage. When we all take care of our piece, everything runs like it should.
• Serve First –Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and values;
  Benefits organization through outside activities;
  Supports affirmative action and respects diversity.
• Choose Solutions –You always have a choice. Our strength is in choosing what moves us forward. Be someone who solves, and choose what helps, not what hurts.
• Lead with Respect – You can’t lead others if you don’t respect yourself first. Respect shows up in how we speak, how we act, and how we care for people. Leadership starts inside.
• Commit to the Goal
  – The plan might shift. The process might change. People might come and go. But the goal stays the goal. Get there—and make sure we’re getting there together.