Residential Aide - Part-Time-Sat & Sun

Residential Aide

The Aston is a non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston can serve up to 190 residents across a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry.

Residential Aides provide 24/7 on-site services to residents by ensuring a safe, healthy, and supportive environment. The position completes intake procedures for newly assigned residents and routine rounds/inspections of assigned residential floors. Residential Aides work collaboratively with program staff to ensure high-quality services are always provided and that all documentation is completed each shift. The position also supports residents by distributing essential resources, including meals, hygiene supplies, laundry supplies, linens, towels, and other available resources.

Essential Duties and Responsibilities:

• Provides appropriate support and oversight of residents, units, and grounds of The Aston always to ensure the security and safety of residents, staff, and visitors.
• Supports and reinforces program policies and program rules for residents.
• Conducts intake processes for newly assigned residents to The Aston;
  Explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments.
• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
• Submits daily shift notes to the Shift Supervisor, including a shift log of all shift activities.
• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
• Performs weekly and as-needed inspections of units; completes and submits all required documentation.
• Reports on maintenance and building concerns to the Shift Supervisor.
• Actively supports and ensures the success of required fire/evacuation.
• Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
• Supports meal delivery, distribution, storage, and disposal.
• Distribute residential supplies and support to residents (cleaning, hygiene, laundry, bedding, etc.).
• Actively participate in case meetings, staff meetings, and supervisions.
• Actively attend and participate in all required training per contract requirements.
• Perform other duties as assigned.

Essential Competencies and Work Expectations for All Staff:

Communication:
Employee must:

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes communicating clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational time frames.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

Accountability:
Employee must:

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be…