Supervisory Social Worker; Investigations Administration

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Job Title Supervisory Social Worker (Investigations Administration)

The Child and Family Services Agency (CFSA) is a cabinet-level agency within the District of Columbia government, committed to the safety, permanence, and well-being of children and families residing in the District of Columbia. Charged with protecting child victims and those at risk of abuse and neglect, CFSA fosters collaborations within its administrations to deliver exceptional family-focused services to the community and its residents.

This is a standard position description that can be used in the Office of Hotline and Investigation (OHI) in the Child and Family Services Agency (CFSA). The Supervisory Social Worker is responsible for overseeing and leading a team of social workers and support staff members providing direct professional social work services to children and families in the areas of abuse and neglect.

The work impacts the agency’s mission of providing services and contributes to the overall efficiency of the operations and service delivery program.

The Supervisory Social Worker duties and responsibilities include but are not limited to:

• Plans, organizes, supervises, and administers the work of the immediate reports.
• Assigns cases to social workers and monitors service delivery to ensure compliance with statutory guidelines, regulations, and CFSA policies and procedures, to effect remediation of child abuse and neglect problems. Coordinates and monitors the allocation of services, incentives, and resources.
• Develop and implement an overall case management work plan consistent with Program objectives to plan and evaluate daily operations.
• Develop regular and special statistical, qualitative, and quantitative reports, that assess casework and other child and family-related data.
• Maintains the court-mandated Social Worker caseload ratio utilization and quality of services.
• Performs a full range of supervisory functions including: assigning, directing, and reviewing the work of subordinate staff; administers leave and attendance; evaluates staff performance; recommends hiring, promotions, status changes, awards, disciplinary actions, and terminations; plans, schedules, and coordinates work operations to achieve the optimal combination of employees and assignments; addresses issues or problems related to work operations; negotiates and troubleshoots employee concerns, grievances, and other matters involved in the daily administration of labor-management concerns;
  
  provides coaching; guides immediate reports in the implementation of performance standards; addresses disciplinary problems; provides governance over staff development and training plans.
• Monitors and supports the Social Worker's court activities; attends court hearings, administrative reviews, and other meetings to provide information and guidance.
• Completes field- and community-based supervision and investigative tasks as needed, based on staffing availability and management circumstances that can arise based on the timing and circumstances of referrals. Work is primarily office-based but some tasks will require visiting the community.
• Attends professional meetings and seminars to keep abreast of most recent social work advances.
• Performs other related duties as assigned.

• Advanced knowledge of and ability to apply the principles and practices of social work to supervise social workers and/or provide direct social services to individuals and families.
• Comprehensive knowledge of related psychiatric, psychological, and medical practices used in the evaluation and treatment of children and families.
• Comprehensive knowledge of human behavior dynamics; demonstrable sensitivity to cultural diversity, age, and religious differences affecting child rearing, family and kinship patterns, attitudes about illness, medical care, and communication patterns to supervise social workers developing case plans, providing counseling, and conducting home visits and investigations.
• Knowledge of pertinent resources, legal status, and related policies and procedures that affect children and families; knowledge of the structure, function, and mission of the Child and Family Services Agency, to supervise social work consistent with established goals and objectives.
• Comprehensive knowledge of CFSA rules, regulations, administrative policies, procedures, programs, and overall operations and the ability to apply that knowledge and work…