Shift Supervisor - Part-Time

Description

Position Title:
Shift Supervisor – The Aston

Reports To: Residential Aide Coordinator

Work Arrangement: On-Site Only

Status: Hourly (Non-Exempt);
Essential Classification: Protection Sensitive

Location: New Hampshire Ave NW,Washington, DC

Hours: Part-Time, Saturday & Sunday, 7:00 AM - 3:00 PM, with the option to pick up additional shifts as needed, including at other residential locations.

Wage: Compensation for this position will be no less than the minimum hourly wage and fringe benefits required by the applicable U.S. DOL Wage Determination. The organization may elect to pay above these minimum requirements.

SCA Compliant Position: Yes

Our Core Values:
Friendship Place is a Person–First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values.

Summary of Position: The Aston is a non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston can serve up to 190 residents across a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents.

All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Shift Supervisor ensures smooth operations and service delivery for scheduled Residential Aides each shift. The position ensures intake procedures and unit assignments are completed for new resident placements, required room inspections are completed, and all documentation is filed per shift.

The Shift Supervisor will serve as the liaison to security, janitorial, and food services during their scheduled shift.

• Provides shift supervision to assigned Residential Aides to ensure smooth execution of program responsibilities, support services, and operations.
• Provides appropriate support and oversight of residents; supports and reinforces program policies and rules.
• Provides an efficient and safe working environment for residents, employees, and visitors to The Aston.
• Conducts and supports intake processes for newly assigned residents to The Aston;
  Explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments.
• Ensures a shift log is maintained to record all activities and information regarding scheduled shifts.
• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
• Serves as primary point of contact for security, janitorial, and food vendors during the shift.
• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
• Ensures that all Residential Aides always remain awake and alert on shift.
• Monitors and ensures the completion of required unit inspections on each shift; gathers and files documentation.
• Reports and documents maintenance and building concerns to the Asst Director
• Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
• Coordinates meal delivery, distribution, storage, and disposal.
• Distributes residential supplies and support to residents as available (cleaning, hygiene, laundry, bedding, etc.).
• Actively participates in case meetings, staff meetings, and supervisions.
• Seeks out opportunities for professional development. Maintains compliance in all assigned mandatory training and background clearances.
• Performs other duties as assigned.

Communication:
Employee must:

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes communicating clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational time frames.
• Understand that timely…