Sr. ServiceNow Developer

Akumen, Inc

Position Title: Sr. Service Now Developer

Akumen is seeking an experienced and highly skilled Senior Service Now Developer with 58+ years of hands‑on experience in designing, developing, and maintaining enterprise‑level Service Now applications. In this role, you will lead the design and implementation of complex solutions that align with business objectives and technical requirements. You will take ownership of high‑impact projects, mentor junior developers, and collaborate with cross‑functional teams to deliver scalable, secure, and innovative Service Now applications.

The ideal candidate has advanced expertise in Service Now development, scripting, integrations, and architecture, along with a deep understanding of Service Now best practices and governance. They demonstrate strong leadership and communication skills, effectively engaging both technical and non‑technical audiences, and consistently delivering solutions that meet or exceed customer expectations. This position requires a proactive problem‑solver who thrives in a fast‑paced environment and is committed to driving continuous improvement and innovation in mission‑critical IT systems.

All applicants must live in DC/MD/VA. Position is NOT remote. Work location is 100% downtown Washington, DC.

The Sr. Service Now Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting and implementing business processes for the Department of State. This individual will collaborate directly with the customer and other subject matter experts to develop or re‑engineer processes.

• Design, develop, and implement complex Service Now applications, including custom modules, workflows, forms, and dashboards.
• Architect scalable solutions that align with organizational goals and Service Now best practices.
• Write and optimize advanced client‑side and server‑side scripts using JavaScript and Glide APIs.
• Develop reusable components and libraries to streamline development and improve maintainability.

• Design and implement integrations between Service Now and external systems using REST and SOAP APIs, web services, and authentication mechanisms such as OAuth 2.0 or API keys.
• Build and maintain complex integration workflows using Service Now Integration Hub, Flow Designer, or custom scripts.

• Mentor and guide junior developers, fostering their technical growth and understanding of Service Now best practices.
• Work closely with business leaders, project managers, and technical teams to gather requirements, define technical solutions, and ensure alignment with business objectives.
• Provide technical expertise and recommendations during requirements workshops and design reviews.
• Define and enforce Service Now development standards, best practices, and governance policies.

• Oversee testing strategies, including system testing, regression testing, and user acceptance testing (UAT).
• Optimize workflows, scripts, and integrations to improve system performance, reliability, and scalability.
• Perform advanced testing and debugging analysis using tools like Service Now Debugger and Log Viewer to ensure functionality, performance, and reliability.
• Monitor system health and performance using Service Now Performance Analytics and diagnostic tools.

• Plan and execute Service Now upgrades, including testing and validating customizations and integrations for compatibility with new platform versions.
• Lead migration efforts for legacy systems and ensure seamless transitions to Service Now.

• Create and maintain detailed technical documentation, including design specifications, configuration guides, and process workflows.
• Develop training materials and mentor junior developers to build team expertise.

• Bachelor's degree in computer science, MIS, related discipline, or equivalent professional experience.
• 58+ years of hands‑on experience in Service Now development, configuration, and architecture.
• Prior experience in a federal…