Senior Program Officer, AI-Enabled Engagement Systems

The Foundation

We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve.

We provide an exceptional benefits package to employees and their families which includes comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation‑paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.

The foundation’s U.S. Program (USP) works to expand access to life‑changing opportunities. The evidence is still clear that having an education after high school is critical for success in today’s economy and we are deeply committed to transforming postsecondary education to become a better and more equitable producer of credentials of value for all students. Critically important is that race, ethnicity, income, and wealth are not predictors of student success.

To drive the change we believe is necessary, we invest in large‑scale transformation of postsecondary policy and practice that results in increased attainment of credentials of value with special attention to addressing the systemic inequities that impact students, including Black, Latino, and Indigenous students, and students from low‑income backgrounds.

The Postsecondary Success strategy supports institutional transformation, the development of technologies, and the sharing of those technologies and other tools, practices, and policies that lead to increased attainment of credentials of value. Our aim is to help higher education evolve to more effectively deliver economic mobility for students and to more fully realize the public benefits that accrue when more adults earn meaningful credentials equitably across all races, ethnicities, and levels of income and wealth.

Reporting to the Deputy Director, Digital Holistic Student Supports (DHSS), the Senior Program Officer, AI‑Enabled Engagement Systems will own the strategy and investment portfolio for the development of AI‑native workflow platforms in higher education. This includes delivering high‑impact use cases that drive measurable improvements in outcomes for students, faculty, and administrators – with an emphasis on Black, Latino, and Indigenous students, and students from low‑income backgrounds.

The goal is to transform how institutions execute core support workflows by evolving engagement platforms into AI‑powered orchestration layers and funding the codification of institutional policy into machine‑readable, auditable digital systems.

The Senior Program Officer, AI‑Enabled Engagement Systems plays a critical role at the intersection of AI technology, institutional practice, and regulatory compliance. As part of a highly interconnected team, you will collaborate across DHSS and with external product developers, grantees, and institutional partners to ensure that AI‑enabled solutions are built and adopted in ways that are equitable, technically rigorous, and practically sustainable.

• Own the strategy and investment portfolio for development of AI‑native workflow platforms in higher education, delivering high‑impact use cases that drive measurable improvements in outcomes (e.g., advising, financial aid, alerts, degree planning).
• Partner with product developers to evolve engagement platforms into AI‑powered orchestration layers, enabling end‑to‑end workflow execution across core institutional systems (e.g., SIS, CRM, financial aid, LMS).
• Fund tools and approaches to codify institutional policy and workflows into machine‑readable logic, ensuring alignment with regulatory requirements (e.g., FERPA, Title IV).
• Fund adoption of AI public goods to improve solutions quality and drive modernization of compliance and policy infrastructure (e.g., auditability, AI‑in‑the‑loop governance).
• Advance…