Sr. ServiceNow Developer

Job Description

Position:
Sr. Service Now Developer

Location:

Washington, DC Onsite (Must be local to DC, MD, or VA)

Duration:
Long term contract

• Design, develop, enhance, debug and implement services on Service Now modules including ITSM, ITFM, HRSD, ITOM, PPM, SPM.
• Collaborate with product owners and stakeholders to gather requirements and build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows and business use cases.
• Perform operational administrative tasks, support report configuration and maintenance, and configure data integrations between Service Now and other systems.
• Develop Service Now Forms, Tables, Modules, workflows, flow designs for approvals and lifecycle.
• Build business rules, UI policies, UI actions, client scripts, ACLs, notifications, UI pages, UI macros, script includes, formatters and CMS/Service Portal features.
• Adhere to Service Now best practices, agency security guidelines and governance policies while keeping the environment close to out‑of‑the‑box.
• Conduct code reviews, mentor junior developers, and provide technical guidance.
• Stay updated on Service Now releases, features and industry trends; identify opportunities for process improvement and automation.

• Ensure adherence to Service Now best practices, agency security guidelines, governance policies and maintain an environment as close to out of the box as possible.
• Perform code reviews and mentor junior developers.

• Stay updated on Service Now releases, features, and industry trends.
• Identify opportunities for process improvement and automation.

• Design, develop, enhance, debug and implement software solutions on Service Now.
• Troubleshoot production problems related to software applications.
• Research, test, build and coordinate the conversion and/or integration of new products based on client requirements.
• Design and develop new software products or major enhancements to existing software.
• Address problems of systems integration, compatibility, and multiple platforms.
• Consult with project teams and end users to identify application requirements.
• Perform feasibility analysis on potential future projects and present findings to management.
• Assist in evaluating and recommending application software packages, application integration, and testing tools.
• Resolve problems with software and respond to suggestions for improvements and enhancements.
• Act as team leader on projects.
• Instruct, assign, direct, and check the work of other software developers on the development team.
• Participate in the development of software user manuals.

• Bachelor’s degree in computer science, information technology, or equivalent work experience.
• Minimum 5 years of hands‑on experience with Service Now development across the modules: ITSM, ITFM, HRSD, ITOM, PPM, SPM.
• Experience working in an Agile/Scrum environment.
• Proficiency in JavaScript, HTML, CSS, and REST APIs.
• Strong problem‑solving skills and ability to work independently.
• Excellent communication and collaboration skills.
• In‑depth knowledge of implementing Service Now architecture and scripting.
• Experience creating Service Now update sets, promoting and testing through multiple instances into production.
• Demonstrated knowledge of service‑management processes, procedures, and software, including Service Now.
• Service Now Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification – highly desired.