ServiceNow Web Programmer V

Contingent upon award

REQUIRES AN ACTIVE/EXISTING TS/SCI WITH CI POLYGRAPH - NO REMOTE WORK

We are seeking a skilled Service Now Developer to support a mission‑critical government program. This role demands expertise in developing, configuring, and maintaining Service Now applications in a secure environment. The ideal candidate will work closely with system owners, engineers, and cyber teams to ensure the platform aligns with ITIL best practices and meets federal compliance requirements.

This is a hands‑on, in‑person position for individuals who thrive in fast‑paced environments where technical depth, initiative, and accountability are expected.

• Design, configure, and customize core applications and modules within the Service Now platform (ITSM, ITOM, CMDB, etc.)
• Develop and maintain custom scripts, business rules, workflows, UI actions, and integrations
• Participate in Agile sprint planning, standups, and technical backlog grooming
• Maintain compliance with federal security standards (e.g., NIST 800-53, RMF)
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Support troubleshooting, platform upgrades, and module implementations
• Develop custom dashboards and reports for data‑driven insights
• Integrate Service Now with external systems via REST/SOAP APIs and MID Servers
• Ensure platform security, access control, and operational continuity
• Create and maintain system documentation, test scripts, and training materials as required

• 3+ years of hands‑on Service Now development experience
• Must have a current Sec+
• Proficiency with JavaScript, Glide API, Flow Designer, and modern Service Now architecture
• Experience with at least two Service Now modules (e.g., ITSM, ITOM, Sec Ops, HRSD)
• Understanding of CMDB design and implementation best practices
• Familiarity with federal IT environments and security constraints
• Ability to work independently and as part of a cleared development team
• Strong communication and documentation skills

• Service Now Certified System Administrator (CSA) - required or must obtain within 90 days
• Additional certifications (e.g., CIS-ITSM, CIS-Discovery, CAD)
• Familiarity with automated testing frameworks within Service Now
• Experience with secure enclave development or cross‑domain data workflows
• Familiarity with JIRA, Git, and CI/CD pipelines in classified environments

• This is an onsite position supporting a federal customer in a classified space.
• Candidates must be comfortable working in secure, air‑gapped networks.