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Escalation Engineer: AI-Powered Diagnostics EdTech
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-07-25
Listing for:
Crossover
Full Time
position Listed on 2026-07-25
Job specializations:
-
Software Development
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Crossover is seeking an Escalation Engineer to own complex, ambiguous issues across Alpha's education products. You will replicate problems, analyze logs, and use AI tools to accelerate diagnosis while documenting your approach for future agents.
We require 2+ years in a hands-on technical role, fluency in English, and comfort with REST APIs, JSON, and command-line work. This is a full-time contractor-of-record position with a $30/hour rate and weekly pay, based in Washington, DC and aligned
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