Sr. Business Automation Developer

The Opportunity:

The CACI team is looking to add an IT Software Tester to the contract in support of the Department of State, Bureau of Diplomatic Security, Office of the Chief Technology Officer. The IT Software Tester will primarily support Service Now platform testing for a custom development team, ensuring the quality, reliability, and accessibility of Service Now solutions. This role will work closely with developers, business analysts, and product owners to deliver high‑quality, scalable, and stable Service Now solutions.

The successful candidate will design, execute, and maintain automated and manual test scripts with a strong emphasis on Service Now workflows, integrations, and customizations, and will validate compliance with Section 508 accessibility standards.

• Analyze user stories and requirements to identify test scenarios and acceptance criteria.
• Develop, execute, and maintain automated and manual test scripts for Service Now applications, workflows, and integrations using Playwright.
• Perform functional, regression, integration, and user acceptance testing on Service Now modules and customizations.
• Conduct Section 508 compliance testing using ANDI and Lighthouse to ensure federal accessibility requirements are met.
• Document and report defects, track issues through resolution, and communicate findings to the development team.
• Collaborate with Service Now developers and stakeholders to clarify requirements and ensure comprehensive test coverage.
• Create and maintain test plans, test cases, and test data specific to Service Now implementations.
• Participate in Agile development processes, including sprint planning and daily stand‑ups.
• Provide recommendations for process improvements and contribute to continuous quality assurance initiatives.

• Active Secret clearance.
• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Minimum 7 years of experience in software testing, with a focus on automation.
• Hands‑on experience testing Service Now applications, workflows, and integrations.
• Proficiency with Playwright for automation testing.
• Experience conducting Section 508 compliance testing using ANDI and Lighthouse.
• Strong understanding of software development life cycle (SDLC) and Agile methodologies.
• Excellent analytical, problem‑solving, and communication skills.
• Ability to work independently and as part of a collaborative team.
• Experience with bug tracking and test management tools using Microsoft Azure Dev Ops (ADO).

• Service Now Certified System Administrator or other relevant Service Now certifications.
• ISTQB or similar software testing certification.
• Experience with API testing and performance testing tools.
• Familiarity with Dev Ops practices and CI/CD pipelines.
• Prior experience supporting federal or government clients.

• Client site in Arlington, VA. This position requires 4 days onsite and 1 day remote per week.

Proposed salary range: $86,600 – $181,800.