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ServiceNow Developer

Job in Washington, District of Columbia, 20001, USA
Listing for: Saxon Global
Full Time position
Listed on 2026-08-05
Job specializations:
  • Software Development
    Software Engineer, Javascript, Front End Developer
Job Description & How to Apply Below

Service Now Developer

Experience:

4–8 years (with minimum 3+ years of hands-on Service Now development experience)

Role Overview:
The Service Now Developer will be responsible for developing, enhancing, and maintaining applications on the Service Now platform in a Dev Ops delivery model. The role requires strong technical proficiency in Service Now development, Automated Test Framework (ATF), and UI/UX design using Next Experience (Polaris) and Workspace capabilities. The developer will work closely with the Technical Lead, Product Owners, and QA to deliver high-quality and user-friendly solutions.

Key Responsibilities
  • Design, develop, and configure custom applications, flows, and integrations on Service Now.
  • Build intuitive and modern user experiences using UI Builder, Now Experience Components, and Service Portal.
  • Implement reusable components following Service Now best practices.
  • Contribute to backlog refinement, effort estimation, and sprint planning.
Testing & Quality Automation
  • Selenium experience is must for regression and smoke testing.
  • Ensure automation coverage across all major workflows and forms.
  • Collaborate with QA and Dev Ops engineers to integrate ATF into CI/CD pipelines.
UI/UX Development
  • Develop rich, responsive, and accessible interfaces leveraging UI Builder, Work spaces, and Catalog UI Policies.
  • Work with business analysts to translate user journeys and personas into seamless digital experiences.
  • Optimize performance and maintain consistent UI standards across applications.
Dev Ops & Continuous Improvement
  • Participate in Agile ceremonies (scrum, retrospectives, sprint demos).
  • Contribute to continuous integration and deployment practices using Git, pipelines, and update sets.
  • Identify opportunities for automation and platform optimization.
Support & Maintenance
  • Handle development-related incidents, enhancements, and change requests from the backlog.
  • Perform root cause analysis and propose sustainable technical fixes.
  • Support platform upgrades and workspace/UI migrations when required.
Required Skills
  • Strong hands-on experience in Service Now development (JavaScript, Glide APIs, UI Policies, Business Rules, Client Scripts).
  • Selenium, maintenance, and execution.
  • Hands-on in UI Builder, Work spaces, and Service Portal development.
  • Experience with Flow Designer, Integration Hub, and REST/SOAP integrations.
  • Understanding of Agile/Dev Ops methodologies and CI/CD pipelines.
  • Good knowledge of data models, ACLs, and Service Now platform security.
Certifications (Preferred)
  • Service Now Certified System Administrator (CSA)
  • Service Now Certified Application Developer (CAD)
  • Service Now UI Builder / ATF Specialist certification (if available)
Nice to Have
  • Experience with Next Experience (Polaris) and Now Assist features.
  • Familiarity with Design System (UI Frameworks) and Service Now UX Design standards.
  • Exposure to UX design tools (Figma, Adobe XD) or front-end frameworks (React).
  • Knowledge of ESG, IRM, RTR, OTC, T&T, Legal Service Delivery.
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