ServiceNow Developer (FSM​/EAM

Technical Leadership & Architecture

Serve as the technical lead for the Service Now platform, providing architectural direction, design oversight, and development leadership across multiple Service Now applications.

Define, implement, and enforce Service Now development standards, coding best practices, governance, and platform configuration guidelines.

Design scalable, maintainable, upgrade-safe Service Now solutions that align with Service Now best practices and enterprise architecture standards.

Lead technical design sessions, architecture reviews, code reviews, and solution governance for new implementations and platform enhancements.

Evaluate technical approaches and champion the use of out-of-box capabilities over unnecessary customization.

Establish reusable design patterns, development frameworks, and configuration standards that improve platform consistency and long-term maintainability.

Mentor and provide technical leadership to developers and administrators through coaching, code reviews, knowledge sharing, and best practices.

Collaborate with Enterprise Architecture, Security, Infrastructure, and business stakeholders to ensure solutions align with organizational technology strategy.

Lead the administration, configuration, development, enhancement, and ongoing support of the Service Now platform.

Design, develop, and support enterprise solutions across Service Now product suites with primary emphasis on:

• Field Service Management (FSM)
• Customer Service Management (CSM)
• IT Service Management (ITSM)
• Hardware Asset Management (HAM) (preferred)

Configure and enhance core Service Now capabilities including Service Catalog, Employee Center/Service Portal, Incident, Problem, Change, Knowledge Management, Reporting, and Performance Analytics.

Develop reusable platform components, scoped applications, integrations, and automation frameworks.

Build integrations using REST APIs, Scripted REST APIs, Integration Hub, MID Server, and third-party enterprise applications.

Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer flows, Workflows, Catalog Items, and Transform Maps following Service Now development best practices.

Lead data migration, import set development, transform creation, automation, and reporting initiatives.

Monitor integrations, platform health, and automation processes to ensure reliability, scalability, and operational excellence.

Participate in application maintenance, upgrades, release planning, and technical deployment activities while ensuring upgrade compatibility and minimizing technical debt.