Mid-Level ServiceNow Developer

Mid-Level Service Now Developer

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We are seeking a Mid-Level Service Now Developer to support the design, configuration, and development of applications and workflows on the Service Now platform. The ideal candidate has solid hands-on experience developing with Service Now, embraces AI-assisted and AI-driven development practices, can work from moderately defined requirements, and delivers reliable, maintainable solutions following platform best practices. This role supports application development, enhancement, troubleshooting, and integration work as part of an agile team.

• Design, develop, and configure custom applications, workflows, UI components, and platform features within Service Now.
• Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components.
• Leverage AI tools and large language models (LLMs) — such as Git Hub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster.
• Use AI-assisted development techniques to auto-generate Service Now scripts, Flow Designer logic, and integration payloads from plain-language requirements.
• Build and configure Service Now Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into Service Now workflows via Integration Hub or REST APIs to enable intelligent automation.
• Design and implement prompt engineering strategies within Service Now's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses.
• Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using Service Now's ML plugin.
• Write unit tests and assist in developing automated test suites using Service Now ATF.
• Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members.
• Work on defect resolution, enhancements, and operational support needs.
• Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions.
• Stay current with Service Now platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

What you need:

• 3+ years of software development experience.
• 2+ years hands-on development experience on the Service Now platform.
• Strong proficiency with JavaScript and familiarity with Service Now's server/client scripting model.
• Demonstrated experience using AI coding assistants (Git Hub Copilot, Codex, or similar) to accelerate and improve development work.
• Working knowledge of AI/ML concepts including prompt engineering, LLM APIs, and automation techniques applicable to the Service Now platform.
• Hands-on experience with Service Now's AI/ML capabilities — including Virtual Agent, Predictive Intelligence, Now Assist, or AI Search — is strongly desired.
• Experience with Service Now ATF or other automated testing approaches.
• Ability to interpret functional requirements and turn them into technical specifications and working features.
• Strong verbal and written communication skills.
• Excellent analytical and troubleshooting…