Service Now Developer

Service Now Developer

This role directly supports mission-critical, secure environments where automation, reliability, and innovation are essential to operational success. This is a contract role supporting ongoing platform enhancements and automation initiatives.

We are seeking a Service Now Developer with strong experience in Customer Service Management (CSM) and IT Service Management (ITSM) to design and deliver scalable automation solutions. This role focuses on building intelligent workflows, integrating enterprise systems, and enhancing customer-facing experiences using modern Service Now capabilities, including AI-driven features like Now Assist. You will work closely with business stakeholders and technical teams to drive efficiency and deliver scalable solutions across ongoing enhancement and integration initiatives.

Requirements:

• Certified Service Now System Administrator (CSA) required
• 5+ years of Service Now development experience
• Hands-on experience with Service Now Products:
  Customer Service Management (CSM), IT Service Management (ITSM), IT Operations (ITOM), Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), Security Operations (SECOPS), and Integrated Risk Management (IRM)
• Strong experience with Flow Designer and workflow automation
• Experience with Integration Hub and REST/SOAP API development (JSON)
• Proficiency in JavaScript and Service Now scripting
• Solid understanding of ITIL processes (certification preferred)
• Familiarity with Agile/Scrum methodologies
• Service Now Certified Application Developer (CAD) preferred or equivalent hands-on development experience
• ITIL Foundation certification (v3 or higher) preferred
• Experience with Now Assist and AI-powered automation capabilities preferred, with a strong interest in leveraging AI to drive automation and efficiency
• Experience with bi-directional system integrations strongly preferred

Responsibilities:

• Design and develop scalable, maintainable solutions within Service Now CSM and ITSM to support customer-facing operations
• Own end-to-end solution delivery, from design through deployment and continuous improvement
• Rapidly design and optimize automated workflows using Flow Designer to reduce manual effort and improve efficiency
• Develop customer-facing portals and self-service capabilities to enhance user experience
• Integrate Service Now with internal and external systems using Integration Hub and REST/SOAP APIs
• Implement and maintain bi-directional data synchronization between Service Now and partner systems
• Leverage Now Assist and AI capabilities to drive intelligent automation and actionable insights
• Create and maintain service catalog items with automated fulfillment workflows
• Design notification and alerting mechanisms to improve communication and service delivery
• Collaborate with business analysts and stakeholders to define and deliver scalable technical solutions
• Write clean, efficient, and maintainable code following best practices
• Develop and execute test cases to ensure high-quality, reliable solutions
• Document code, configurations, and solutions to support maintainability and knowledge sharing
• Stay current with Service Now platform releases and apply enhancements to continuously improve solutions

Work Experience:

• 5+ years delivering Service Now solutions in enterprise environments, including CSM and ITSM
• Demonstrated success implementing automation and integrations at scale
• Experience supporting customer-facing platforms or service delivery operations
• Proven ability to work cross-functionally with technical and business stakeholders
• Strong communication and collaboration skills

Qualification:

• Minimum bachelor’s degree or equivalent work experience
• English:
  Fluent