Web Developer ​/ Portal Developer with Security Clearance

About Blue Rose Consulting Group Blue Rose Consulting Group is a mission-focused consulting firm dedicated to delivering innovative solutions that help federal organizations achieve their goals. We combine technical expertise, collaborative problem-solving, and a people-centered approach to support complex government missions. People First. Mission Always. About the Role

Location:

Washington, D.C. Metro Area / National Capital Region (NCR) Work Arrangement:
Primarily based at a contractor site within 30 driving miles of downtown Washington, D.C., with onsite support at Department of State facilities as required Blue Rose Consulting Group is seeking an experienced Web Developer / Portal Developer to design, develop, configure, and enhance web-based and self-service portal solutions supporting a federal customer. The Web Developer / Portal Developer will focus heavily on Service Now Service Portal and self-service capabilities, including user portals, virtual agents, operational dashboards, knowledge applications, automated self-help tools, and notification interfaces.

This role will work closely with business stakeholders, UX resources, developers, administrators, and technical leadership to deliver intuitive, secure, and mission-focused digital experiences. This position requires U.S. citizenship and the ability to obtain and maintain a Secret security clearance. What you'll do
* Design, develop, configure, and maintain web-based applications and self-service user portals.
* Develop and customize Service Now Service Portal experiences to support customer and end-user requirements.
* Build intuitive self-service capabilities that allow users to quickly access information, request services, and resolve common issues.
* Develop and enhance Virtual Agent experiences, conversational workflows, and automated user-support capabilities.
* Create operational dashboards that provide users and stakeholders with meaningful, actionable information.
* Develop automated self-help tools and interfaces that improve the user experience and reduce manual support requirements.
* Build and maintain knowledge base applications and interfaces that make organizational information easy to find and use.
* Develop automated notification interfaces supporting business processes, service requests, incidents, and other operational workflows.
* Translate business, functional, and user-experience requirements into effective portal and web solutions.
* Analyze user needs to determine appropriate website and portal content, functionality, graphics, performance, and capacity requirements.
* Customize portal pages, widgets, components, navigation, forms, and other user-interface elements.
* Integrate web and portal solutions with Service Now applications and other enterprise systems as required.
* Develop responsive interfaces that provide a consistent experience across desktop and mobile devices.
* Collaborate with Service Now developers, administrators, business analysts, and technical leads on solution design and implementation.
* Troubleshoot portal functionality, user-interface issues, integrations, and performance concerns.
* Support testing, debugging, deployment, and ongoing maintenance of portal and web applications.
* Apply accessibility, usability, security, and responsive-design principles throughout development.
* Maintain technical documentation for portal configurations, customizations, integrations, and development activities.
* Identify opportunities to improve self-service adoption and automate repetitive user interactions.
* Support continuous improvement of the overall digital user experience. Qualifications

Minimum Qualifications
* Bachelor's degree in Computer Science, Information Technology, Web Development, Information Systems, or a related technical discipline.
* Active Secret security clearance.
* Professional experience developing and maintaining web applications, portals, or enterprise self-service solutions.
* Hands-on experience with Service Now Service Portal development and customization.
* Experience developing portal pages, widgets, components, forms, navigation, and other user-facing functionality.
* Experience with web development technologies such as HTML, CSS, JavaScript, and related front-end technologies.
* Experience developing or supporting self-service and automated user-support capabilities.
* Experience developing dashboards, knowledge interfaces, or automated notification functionality.
* Ability to analyze user needs and translate requirements into functional web and portal solutions.
* Understanding of responsive web design, usability, accessibility, and user-experience principles.
* Experience troubleshooting and resolving web or portal application issues.
* Strong analytical, problem-solving, documentation, and communication skills.
* Ability to collaborate effectively with technical and non-technical stakeholders.
* U.S. citizenship required.

Preferred Qualifications
* Service Now Certified…