Lead ServiceNow Developer
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-25
Listing for:
SAIC
Full Time, Part Time
position Listed on 2026-08-25
Job specializations:
-
Software Development
Software Engineer, Software Architect, Senior Developer, Backend Developer
Job Description & How to Apply Below
Minimum Clearance Required None
Job 2615894
Location Washington, DC, US
Date Posted
Category Software
Subcategory SW Engineer
Schedule Full-Time
Shift Day Job
Travel No
Minimum Clearance Required None
Clearance Level Must Be Able to Obtain Public Trust
Potential for Remote Work
SAIC is looking for a Lead Service Now Developer to join our team in Washington, DC. The Lead Service Now Developer's primary responsibilities include providing the design and delivery of technical solutions and custom application development within the Service Now environment. Candidate must have a strong understanding and experience of software engineering and the Service Now platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization.
Excellent communication and documentation skills are extremely important for this individual to be successful!
This role requires on-site work in Washington, D.C. 3 days per week.
Primary Responsibilities- Serve as a strong technical lead for the Service Now platform, providing technical direction, development standards, and best practices across all Service Now applications.
- Lead design, development, configuration, testing, deployment, and support of new Service Now applications, modules, workflows, integrations, and catalog items.
- Translate complex business requirements into scalable, secure, and maintainable technical solutions aligned with organizational strategy.
- Establish and enforce Service Now development standards, coding guidelines, governance processes, and platform best practices.
- Lead technical design reviews and code reviews to ensure quality, maintainability, performance, and security of platform solutions.
- Mentor, coach, and provide technical guidance to Service Now Developers and Administrators while fostering knowledge sharing and continuous improvement.
- Architect and develop enterprise integrations using REST, Integration Hub, MID Servers, LDAP, Single Sign-On (SSO), web services, and other enterprise technologies.
- Design and implement complex automation solutions using Flow Designer, Integration Hub, Workflow, Script Includes, Business Rules, APIs, Scheduled Jobs, and Event Management.
- Collaborate with Enterprise Architects, Business Analysts, Product Owners, and IT leadership to develop platform roadmaps and long-term technical strategies.
- Lead technical planning for platform upgrades, new Service Now releases, and adoption of emerging platform capabilities.
- Evaluate and recommend new Service Now products, modules, and platform features that improve operational efficiency and business value.
- Oversee platform performance, scalability, reliability, and security while ensuring adherence to organizational architecture and governance standards.
- Design and maintain Service Catalog offerings, Knowledge Management solutions, and self-service capabilities.
- Ensure CMDB integrity by supporting Configuration Management, Common Service Data Model (CSDM), Discovery, and Service Mapping initiatives.
- Design and implement role-based security, ACLs, application scopes, and data protection strategies.
- Partner with IT Service Management teams to continuously improve Incident, Problem, Change, Request, Knowledge, Asset, CMDB, and related business processes.
- Participate in strategic planning, resource estimation, project planning, and technical risk assessments.
- Drive continuous platform improvement by identifying technical debt, optimization opportunities, and modernization initiatives.
- Provide technical leadership during platform upgrades, major releases, and enterprise-wide implementation projects.
- Bachelor's degree and ten (10) years of related experience, Master's degree and eight (8) years of related experience, (4 years experience in lieu of degree)
- Ability to obtain and maintain a Public Trust requiring U.S. Citizenship or Green Card.
- 8+ years of Service Now development experience supporting enterprise-level implementations.
- Demonstrated experience serving as a technical lead on large Service Now implementations or enterprise platform initiatives.
- Extensive experience designing scalable Service Now solutions across…
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