ServiceNow CMDB Engineer

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Full Time Professional Washington, DC, US

2 days ago Requisition

Salary Range: $ To $ Annually

Compensation: $170,000 – $220,000

Location: Remote, with occasional onsite support in Washington, DC as program needs require

Clearance:
Active Top Secret required. Secret-cleared candidates considered — we sponsor and support the TS upgrade.

Employment Type: Full-Time

OWN THE CMDB. ACTUALLY OWN IT.

Every organization complains its CMDB is wrong. Almost none of them fund somebody to fix it. The data drifts, Discovery half-works, nobody trusts the dependency map, and the person nominally responsible has four other jobs.

This is the other situation. Improvix Technologies is hiring a Service Now CMDB Engineer for a federal program where configuration management is a funded, staffed, named responsibility — yours. You'll run Discovery and Service Mapping, wire the CMDB to the asset and inventory systems that should be feeding it, and build the data quality that everything downstream depends on.

Incident, Change, asset management, and the service views leadership actually looks at all rest on this data being right. When it is, nobody notices. You'll know.

• A CMDB with a real owner. This isn't twenty percent of somebody's job. Discovery, Service Mapping, data health, and the integrations feeding it are the role.
• Remote-first, with a TS. Cleared Service Now work is almost always tied to a facility. This is remote, with occasional onsite in DC when the program genuinely needs you there.
• A Top Secret clearance, sponsored. If you hold a Secret today, we'll process the upgrade. That clearance follows you for the rest of your career.
• Scarce, durable expertise. Discovery, Service Mapping, and CMDB data architecture are the specialties every Service Now program needs and few engineers have. Depth here compounds.
• A team above and beside you. We staff Service Now architects, developers, and business analysts on these programs. You'll have people to design with, not a queue to work alone.

• Configure, run, and tune Service Now Discovery — MID Servers, discovery schedules, credentials, probes, sensors, and patterns.
• Build and maintain application service maps so the relationships between CIs reflect how services actually run.
• Troubleshoot discovery gaps and failures, and expand coverage across on-premises and cloud infrastructure.
• Maintain CI class structure, relationships, and attributes so the CMDB stays coherent as it grows.
• Configure identification and reconciliation rules (IRE), normalization, and de-duplication to keep records clean at the source.
• Build and monitor CMDB health dashboards — completeness, correctness, and compliance — and drive the remediation they surface.

• Integrate hardware and software asset management (HAM/SAM) with the CMDB so assets and CIs stay reconciled.
• Support lifecycle tracking from procurement through disposal, and software license reconciliation against discovered install data.

• Design and maintain integrations that populate the CMDB from external sources using Integration Hub, Service Graph Connectors, and REST/SOAP web services.
• Work with cloud and on-premises inventory systems to keep authoritative data flowing in without creating duplicates.
• Script the transforms, business rules, and scheduled jobs that keep those feeds reliable.
• Partner with architects, developers, and federal stakeholders to make sure CMDB design supports what the program needs downstream.
• Document class…