Senior Dynamics Developer

Washington, Washington, DC

Suitability/Public Trust

Hybrid schedule

Information Technology

** Overview*
* GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality.  This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint.
This position is mostly remote, and will ccasionally require going onsite our Washington, DC  client site.

** Responsibilities*
* + Work collaboratively with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing.

+ Mentor other developers and collaborate with other senior members of the team.

+ Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, Doc Intelligence, and other modern tools.

** Qualifications*
* Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

+ 5 years of experience in Power Platform and Portals

+ Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics.  Copilot Studio, Chat, and Secure Messaging.

+

Experience with Call Center, IVR is required.

+ C#, .Net, Java script, FetchXML experience

+ Experience in Support SDLC documentation such as the Design Documents and Implementation Plans and deployments

+ Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals is needed.

+ Provide support to Support Team for Operations/Production troubleshooting and problem solving

+ Work in a collaborative, fast-paced Agile Scrum environment

+

Clearance Required:

Must be able to attain and maintain PBGC Public Trust

Preferred Skills and Experience

+ Experience in PowerBI and fillable PDF reports, RDL reports

+ Git Hub, and deployment pipelines is a plus

+ Certification in Azure Developer, Azure Dev Ops, Azure Architect, or similar

** Posted Salary Range*
* USD $ - USD $ /Yr.

** Company Overview*
* GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

** What You Can Expect*
* ** Interview & Hiring Process*
* If you are selected to move forward through the process, here's what you can expect:

+ During the Interview Process

+ Virtual video interview conducted via video with the hiring manager and/or team

+ Camera must be on

+ A valid photo  be presented during each interview

+ During the Hiring Process

+ Enhanced Biometrics  screening

+ Background check, to include:

+ Criminal history (past 7 years)

+ Verification of your highest level of education

+ Verification of your employment history (past 7 years), based on information provided in your application

** Employee Perks*
* At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

+ Employee Assistance Program (EAP)

+ Corporate Discounts

+ Learning & Development platform, to include certification preparation content

+ Training, Education and Certification Assistance
* + Referral Bonus Program

+ Internal Mobility Program

+ Pet Insurance

+ Flexible Work Environment

* Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

** We are an Equal Opportunity Employer.
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national…