ServiceNow Senior Software Engineer Job Washington area,District of Columbia USA,Software Development

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

First American is seeking a Senior Service Now Software Engineer. An ideal candidate has strong technical expertise, a product mindset, and takes a hands‑on approach to building high‑quality and sustainable software products. As a Senior Software Engineer, you will work on projects as part of a small, focused engineering delivery teams, to build fast, clean, reliable code that drives business value for our customers.

What You’ll Do: Code:

You will be an active contributor to the codebase, designing, developing, testing, and deploying code supporting our most complex functional areas. You will architect and implement modern world‑class services that are scalable, highly available, and fault‑tolerant.

Contribute to Technical Strategy:

Have a clear vision for the Service Now platform and help develop a long‑term strategy to achieve the goals. Provide technical expertise in software development and make informed decisions about the technical architecture and design to deliver for the business. Champion technology and architecture‑related investments, advocating for the priority of this work.

Collaborate/Partner:

Partner with product management to envision future features and help plan product roadmaps. Define solutions that align with business needs in collaboration with product management and engineering. Facilitate collaborative design discussions and drive design reviews.

Operational Excellence:

Implement solutions that are high‑quality, secure, and observable. Be an active member of the team contributing to reviews of design, code, artifacts and metrics.

Continuous Improvement:

Provide regular feedback and drive continuous improvement. Assist with improving engineering standards & best practices. Build proof‑of‑concepts to validate engineering approaches and assess emerging technologies.

What You’ll Bring :

8+ years in software engineering, with experience in large‑scale distributed system development, including hands‑on operational experience.
Experience driving engineering best practices for high‑functioning software engineering teams through effective use of tools and automation.
Passion and expertise for building large‑scale, back‑end services and APIs, using modern architectures (Macro / Mini / Micro Services).
Demonstrable knowledge of data structures, asynchronous architectures, and distributed algorithms.
A strong understanding of software engineering principles and modern infrastructure operations.
Ability to build robust, high‑scale, generic, and reusable solutions.
Experience mentoring and training an engineering community on development best practices.
Familiarity with deployment and observability strategies that support continuous delivery and high availability in a cloud‑native environment.
An outcome‑oriented approach using metrics and data to understand development productivity metrics (e.g., code churn, commit size, test coverage, etc.) that inform areas for continuous improvement.
Effective verbal…