Service Delivery Manager

Codincity is hiring for Application Service Delivery Manager.

• Position Title:
  
  Application Service Delivery Manager
• Function / Department:
  Information Technology / Application Services
• Domain Focus:
  Financial Services & Insurance (FSI)
• Location:
  
  Kuala Lumpur, Malaysia / Remote

The Application Service Delivery Manager will drive execution governance, engineering quality, and team productivity across General Insurance platforms. This role requires an experienced leader capable of orchestrating a delivery organization of 50100 developers across at least 4 parallel delivery teams, enforcing strict architectural compliance, and leading complex monolith-to-microservices migrations without compromising business logic integrity.

• Design Baseline Adherence:
  Enforce rigorous technical governance across all delivery tracks to guarantee that application code is implemented strictly in accordance with approved Solution Designs, Architecture Blueprints, and API contracts.
  Audit & Sign-Off:
  Institute architecture review gates prior to sprint releases; prevent scope creep, design drift, and unauthorized code deviations from established technical baselines.

• Velocity & Throughput Monitoring:
  Define, track, and optimize granular developer productivity metrics, including sprint velocity, burn-down trends, and individual/team throughput (e.g., Story Points delivered per developer per day).
  Bottleneck Analysis:
  Proactively identify systemic delivery roadblocks, code delivery bottlenecks, and dependency conflicts across squads to maintain a high, predictable delivery cadence.

• Test Automation & Execution Gates:
  Establish and enforce mandatory testing thresholds for release readiness, including strict Code Coverage targets (Unit Tests via Sonar Qube/Ja Co Co ) and target System Integration Testing (SIT) passing rates.
  Clean Code Framework:
  Drive adherence to clean coding principles (SOLID, DRY), automated static code analysis, vulnerability scanning, and peer review standards to minimize technical debt and production defect leakage.

• Logic Preservation:
  Spearhead the decomposition of legacy monolithic applications into modular, scalable Java/Spring Boot microservices, ensuring 100% preservation of complex legacy business rules, rating calculations, and underwriting/claims logic.

• Refactoring Strategy:
  Implement incremental modernization patterns (e.g., Strangler Fig, event driven integrations) to minimize operational disruption during migration.

• Multi-Squad Leadership:
  Directly oversee and steer at least 4 distinct engineering squads/teams totaling an overall delivery strength of 50 to 100 developers (internal engineers and vendor partners).
  Resource Optimization:
  Allocate capacity dynamically across features, bug remediation, and technical debt reduction based on sprint burn rates and business priorities.

• General Insurance (GI) Expertise:
  Deep domain knowledge exclusively within the General Insurance sector (e.g., Motor, Property, Casualty, Marine, Commercial lines, Policy Administration, Claims Processing, and Broker/Agent portals).
  Overall
  
  Experience:
  
  10 to 15 years in software engineering and application delivery management.
  Scale of Leadership:
  Proven track record of managing a delivery organization of 50 to 100 developers, with demonstrated experience managing a minimum of 4 distinct teams/squads concurrently.
  Core Technology Stack:
  Extensive technical background in backend engineering focused on Java / Spring Boot and microservices ecosystems.
  Architectural Modernization:
  Hands-on leadership experience in decoupling legacy monolithic applications into microservices, with demonstrable success in capturing and preserving functional and business logic during code migration.

• Metric-Driven Management:
  Demonstrated ability to manage teams using quantitative delivery metrics (velocity, cycle time, story points per developer per day).
  Quality Enforcement:
  Strong track record in establishing CI/CD quality gates, code coverage mandates, SIT sign-off criteria, and clean code governance.
  Stakeholder Translation:
  Ability to translate deep technical metrics, modernization risks, and…