ServiceNow Developer

Career Opportunities with Amatriot Group, LLC

A great place to work.

Are you ready for new challenges and new opportunities?

Current job opportunities are posted here as they become available.

Location:

Washington, DC 100% Onsite
Clearance:
Top Secret/SCI
Job Type: Full-time
Target Salary Range*: $135,000 - $160,000

* This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

The Service Now Developer designs, develops, configures, integrates, and supports Service Now solutions in a complex enterprise environment. This role supports ITSM, OMT, TSM, and TSOM capabilities, develops workflows and applications, maintains integrations and CMDB data, supports platform upgrades and data migrations, and works with customers and cross-functional technical teams to translate operational requirements into effective Service Now solutions.

The Service Now Developer operates within an Agile development environment and contributes to platform modernization, automation, configuration management, user experience improvements, and ongoing enhancement of Service Now applications and services.

• Support the setup, configuration, and implementation of Service Now ITSM, OMT, TSM, and TSOM modules.
• Develop, configure, customize, and troubleshoot the Service Now platform.
• Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
• Configure Service Now functions and workflows to support ticketing, order management, and re-engineered business processes.
• Design, build, and enhance Service Now applications in an Agile Scrum environment.
• Incorporate UI/UX requirements into Service Now development.
• Follow established coding standards and development best practices.

• Create and manage Service Now integrations with platforms and technologies such as Elastic, Netcool, and Kafka.
• Automate and orchestrate tasks and integrations across applications and platforms.
• Integrate and maintain high-quality data across multiple sources within the Configuration Management Database.
• Design solutions aligned with configuration management policies.

• Coordinate and support Service Now platform and application upgrades.
• Troubleshoot platform, application, workflow, integration, and configuration issues.
• Support ongoing enhancements and operational improvements across the Service Now environment.

• Gather cross-functional requirements to support ongoing Service Now configuration and support.
• Help design and document business process flows.
• Propose technical solutions based on operational requirements.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations, issues, and system engineering decisions.

• Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
• Maintain technical documentation and follow established development practices.
• Contribute to technical documentation supporting Service Now configurations, integrations, workflows, and application changes.

• Level III: Bachelor's degree in a related discipline with 4-8 years of relevant experience. [Required]
• Level IV: Bachelor's degree in a related discipline with 8-12 years of relevant experience; or a master's degree with 6+ years of relevant experience. [Required]
• Level V: Bachelor's degree in a related discipline with 12+ years of relevant experience; or a master's degree with 10+ years of relevant experience. [Required]
• Additional relevant experience may be considered in lieu of a degree.

• At least 3 years of experience designing, developing, or supporting technology infrastructure. [Required]
• At least 2 years of Service Now development experience. [Required]
• Experience supporting Service Now upgrades. [Required]

• Ability to work independently and prioritize, schedule, and complete multiple tasks. [Required]
• Ability to multitask and self-assign work in a fast-paced environment. [Required]
• Strong verbal and written communication skills. [Required]
• Ability to collaborate effectively with virtual teams. [Required]
• Ability to clearly communicate status and present information to customers and program…