Sr ServiceNow Developer

Leidos is looking for a Senior Service Now Developer to support and lead ongoing Service Now continuous improvement projects of existing Service Now implementation for an enterprise. The successful candidate will be able to adapt to client needs, and to support the implementation of the Service Now roadmap. The Senior Service Now Developer will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to build upon the existing Service Now foundation.

As a Senior Service Now Developer, you will play a crucial role in designing, developing, and implementing solutions within the Service Now platform. You will be responsible for maintaining and performing continual service improvements on the following implemented modules: ITSM, ITOM, ITAM, CMDB, HAM, CSM. This position is hybrid / remote. However, candidates must be willing to work east coast core work hours and "MUST BE" local to Washington, DC area and may be required to work onsite at times.

• Bachelor's degree and 8+ years of proven experience as a Service Now Developer with strong understanding of the platform’s architecture and capabilities.
• May consider additional years of experience in lieu of a degree.
• At least 6 years of experience with design, development and support.
• At least 4 years of experience in leading software development projects.
• Must have hands on Service Now development experience across multiple modules in particular experience with Hardware Asst Management (HAM), Configuration Management Database (CMDB), Customer Service Management (CSM) and HR Service Delivery (HRSD).
• Familiar with ITSM, ITOM, and ITAM.
• Shows initiative, presents ideas to overcome challenges, self-starter.
• Positive attitude, willingness to learn and team-oriented.
• Exceptional communication and organizational skills.
• Support development in Agile framework.
• Actively participate in agile daily scrums and ceremonies, updating stories daily in Service Now documenting development progress and collaborating across platform teams.
• Hands-on experience with Service Now custom-scoped application development.

• Technical Lead:
  Exhibits exceptional customer service and teamwork, collaborating effectively with clients and vendors to achieve mission success while maintaining a strong commitment to delivering high-quality products and services. Effectively conveys key ideas and gathers actionable feedback from cross-functional team members and stakeholders. Demonstrates strong creativity, collaboration, and the ability to communicate with clarity and impact. Identifies risks and challenges, performs qualitative and quantitative analyses, evaluates alternatives, and provides well-informed recommendations.
• Lead Development review process and provide technical guidance and support to junior and mid-level staff.
• Gather and document business and system requirements.
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment.
• Coordinate and lead project team meetings with technical staff and other key stakeholders.
• Develop implementation plans, SOP, system architecture for all project deployments.
• Assist in the architecture, design, management, and implementation of Service Now.
• Prepare IT to project status reports and presentations by collecting, analyzing, and summarizing information and trends.
• Maintains project documentation repository.
• AI experience:
  Now Assist, third-party LLM API’s, Automatic test framework Development:
  Demonstrated experience working on large-scale projects in diverse team environments with…