Operations Coordinator - Dispatcher

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

The Operations Coordinator serves as a key link between the Customer Service Center (CSC), internal teams, and partner airlines. In this pivotal role, you’ll support operations leadership, manage communication across departments, and ensure seamless execution of customer requests and operational changes. Your focus on coordination, efficiency, and service quality will help maintain smooth day-to-day operations.

• Act as the primary liaison between internal departments and airline partners to address missing or requested items promptly.
• Monitor and maintain multiple operational platforms (e.g., Ground Star—Flight Family, CBASE, etc.) for both LSG and customers.
• Support department supervisors with daily manpower planning and employee scheduling.
• Adjust delivery and backhaul assignments to accommodate unforeseen adjustments to flight plans
• Oversee daily inventory management for all operational equipment and ensure timely completion of checklists.
• Assist in preparing operational data analyses, reports, and performance summaries.
• Coordinate with controllers and supervisors to manage flight assignment updates and ensure accurate team allocation.
• Collaborate closely with Customer Service, Operations, and other internal teams to ensure excellent service delivery and customer satisfaction.
• Ensure all equipment changes are properly staged and meet service-ready deadlines.
• Oversee and support the loading of flights and equipment, assisting teams under tight timelines.
• Perform additional duties as required to maintain efficient and effective operations.

• 1–3 years of experience in a related Operational or Dispatcher role
• Strong interpersonal, verbal, and written communication skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and other Windows-based applications
• Proficiency in using computer-aided dispatch systems and other relevant software.

• Logistics: 2–3 years (Required)
• Previous experience driving company vehicles