Senior Manager, Warehouse Operations

About the Organization:

The Capital Area Food Bank works to address hunger today and create brighter futures tomorrow for more than a million people across the region experiencing food insecurity. As the anchor in the area’s hunger relief infrastructure, the food bank provided more than 60 million meals to people in need last year, by supplying food to hundreds of nonprofit organizations as well as directly to the community.

Creating long-term solutions to food security requires more than just food: it includes addressing the root causes of food insecurity by partnering with organizations that provide critical services like job training programs, health care, and education. To learn more, visit Food Bank for the Washington, DC, Region | Capital Area Food Bank.

Description:

The Senior Manager of Operations provides strategic and hands-on leadership for two critical components of Capital Area Food Bank’s distribution operation:
Transportation and Warehouse Pulling Operations.

This position is accountable for ensuring customers and program orders are pulled accurately, staged on time, loaded correctly, and delivered safely and on schedule. The Senior Manager owns the operational flow from order readiness through final delivery and serves as a key link between Warehouse Operations, Inventory, Routing, Customer Relations, Programs, and other cross-functional partners.

The Senior Manager provides direct leadership to transportation and pulling teams and is expected to maintain a strong presence in the operation. This leader must understand daily staffing, pulling workload, route requirements, fleet availability, order exceptions, and operational risks and take timely action to ensure successful execution.

The successful candidate will be a hands-on people leader who demonstrates extreme ownership, operational discipline, sound judgment, data-driven decision-making, and continuous improvement while maintaining safety, accuracy, service, and accountability as core priorities.

Essential Functions:

Transportation & Pulling Operations
• Provide overall leadership and direction for daily transportation and pulling operations.
• Ensure routes are properly planned, staffed, dispatched, executed, and completed according to established delivery schedules and customer commitments.
• Maintain a strong daily operating cadence that provides visibility to route status, staffing, equipment availability, delivery exceptions, and operational risks.
• Monitor routes throughout the day and proactively address delays, callouts, equipment issues, capacity constraints, and other service disruptions.
• Ensure appropriate communication and escalation when operational issues may impact customers, programs, warehouse operations, or delivery commitments.
• Partner with Routing, Customer Relations, Programs, Warehouse Operations, and other stakeholders to ensure transportation plans are operationally executable.
• Ensure transportation activities remain aligned with approved processes, service areas, operational priorities, and available resources.
• Maintain appropriate contingency plans for staffing shortages, vehicle downtime, volume spikes, weather events, and other operational disruptions.
• Accurately pull food and other products from assigned warehouse locations based on Sales Orders, Work Orders, Transfer Orders, or other approved system-generated documentation.
• Ensure orders are pulled accurately, completely, and on time to support scheduled deliveries, agency pickups, transfers, and internal production requirements.
• Safely operate forklifts, electric pallet jacks, manual pallet jacks, RF scanners, and other assigned material-handling equipment.
• Work collaboratively with Inventory, Replenishment, Put-Away, Receiving,…