Library Specialist; Omak & Okanogan

Job Title:

Library Specialist

Location:

Omak & Okanogan Public Libraries

FLSA Status:
Non-Exempt

Position Type:
Hourly/ 0.60 FTE Part Time (24 hours)
Wage:
Grade 60, $22.42-$30.15

Bargaining Unit:
Unit 1

The Library Specialist prioritizes the immediate needs of library users by providing outstanding customer service experiences in person, online, and over the phone. They are responsible for assisting individuals with a wide range of information and circulation needs, including discovery and circulation of print and digital materials, responding to information queries, resolving patron account issues, and providing basic technology support. This position’s primary focus is customer service and the support of their assigned location’s daily operational needs, but they may also support in‑branch activities and outreach events in collaboration with the local Librarian.

This position reports to and works under the guidance of an Area Manager, Supervising Librarian, or Operations Supervisor.

At NCW Libraries, we believe that the foundation of our success lies in the unique abilities and skills each team member brings to the table. The core competencies outlined below represent the key attributes and behaviors that are essential for excelling in this role. We seek individuals who embody these qualities and are committed to fostering a dynamic, innovative, and collaborative work environment.

If you possess these competencies, we encourage you to apply and join us in driving NCW Libraries forward.

• Ethical Practice:
  Consistently demonstrates integrity through behavior, character, and action. Reliably applies good judgment that reflects organizational values.
• Professionalism:
  Completes work to a set standard, both as an individual and part of a team. Exhibits competence and proficiency, and consistently demonstrates accountability. Serves as a positive representative of the library district both at work and in the community.
• Building Respectful Relationships:
  Promotes confidentiality and trust, fosters a positive culture, and exhibits respect with all verbal and nonverbal communication.
• Effective Communication &
  
  Collaboration:
  
  Provides concise, timely, and accurate information through appropriate channels, internally and externally. Welcomes and offers constructive feedback. Listens actively and works effectively with others to achieve organizational goals and objectives.
• Adaptability:
  Responds positively to organizational change and shows a willingness and flexibility to learn and develop. Able to assess and make decisions in the moment, even when lacking complete information. Remains calm during tense or challenging situations or periods of stress.
• Valuing Diversity & Promoting Inclusiveness:
  Values diverse perspectives, consistently exhibits inclusive behavior, and cultivates respect for all individuals, groups, and cultures. Approaches relationships and communication with staff and community with respect and recognizes opportunities for their own personal learning and growth.
• Library Advocacy & Intellectual Freedom:
  Promotes and supports the fundamental purpose of the public library, including mission, vision, and strategic directions of NCW Libraries. Understands and can articulate the library’s role in providing free and equal access to ideas, information, resources, and services, from all points of view, without restriction, to every individual.

The list below is intended to describe the general content of and major responsibilities for performance of the position and is not intended to be an exhaustive statement of job duties or requirements.

• Provides prompt and courteous support to library patrons and members of the general public.
• Assists patrons with all circulation procedures including check‑in and check‑out, card registration, and account resolution. Takes payments for library fees as needed.
• Answers patrons’ reference questions and provides readers’ advisory services and bibliographic instruction as appropriate. Refers complex readers’ advisory and reference questions to a Librarian or appropriate staff member.
• Assists patrons in the basic…