DS Nursing Assistant

Company: Australian Red Cross Lifeblood

Step into a rewarding role as a Nursing Assistant where you will bring excellent customer-facing skills and a genuine passion to deliver an exceptional service to our donors.

You will play a key role in supporting our donors through their donation process. Full training is provided so, along with the above, all you need is the curiosity and motivation to learn the process of collecting blood and biological product.

• Greet and interview potential donors to understand their eligibility and suitability to donate
• Create a donor experience they’ll love and want to come back. Complete routine blood pressure and haemoglobin tests
• Set up machines and collections equipment
• Insert and remove needles safely to collect whole blood, plasma, and platelets
• Monitor donors post-donation and assist them with rebooking their next donation
• Work collaboratively to achieve collection targets

No previous blood collection experience is required. Our paid training program blends hands‑on practice with online learning to set you up for success. What’s essential is your passion for delivering an exceptional donor experience, supported by proven customer‑facing experience that you can draw on in every interaction.

Strong Customer Service

Experience:

Proven ability to deliver outstanding customer service, ensuring a friendly, approachable, and positive atmosphere for visitors and donors.

Front-Facing Role Confidence: Comfortable and confident in engaging with individuals in-person, providing a high level of service with a welcoming attitude.

Willingness to Take on New Challenges: Motivated to assist in various tasks and support team goals, helping achieve collection and operational targets.

Eager to Learn: Open to gaining new skills, particularly clinical competencies (training will be provided).

Team-Oriented: Contribute to a collaborative and supportive team culture, fostering a positive work environment.

Flexible Scheduling: Ability to work a rotating Mon‑Sun fortnightly roster, including weekend and afternoon shifts.

Ability to work comfortably with needles, blood, and biological materials as part of the role.

Capable of lifting between 9‑22.7kg and frequently standing, walking, and bending to set up and pack down machines and blood products.

Please note:

We can only progress with applicants who do not have any pre-approved leave during the first 10 weeks of training.

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Minimum 5 weeks annual leave (up to 6 weeks)
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rachel OSheaviaraoshea.au.

If you want to know more about our recruitment process or to check out our FAQ's, please clickhere

Please note: applications sent directly to this email address cannot be accepted

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.