Player Services Supervisor; Swing

Position: Player Services Supervisor (Swing)
Location: Ridgefield

## player services supervisor (swing) apply locations:
ilanitime type:
full time posted on:
posted yesterday job requisition :
r-04548
** join our team and experience endless career possibilities
**** if you are an existing employee, please navigate to the internal job posting using this link:**$9925/.htmld
** pledge for success:
** we are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
** position summary:
** supervises others while delivering exceptional guest service while meeting guest slot ticket redemption, chip redemption, check cashing and player services.
** primary duties and responsibilities:
*** promotes superior guest service.
* maintains, and perpetuates a positive organizational culture according to the principles of the spirit of tâlícn and the core values of ilani.
* enforces casino regulatory rules and regulations, casino internal controls and accounting controls to safeguard the company’s assets.
* ensures compliance with gaming regulations and other federal/state agencies
* assists in monitoring business demands and makes necessary scheduling and staffing adjustments.
* assists the cage shift manager with day-to-day operation of the cages to include training, counseling, and supervision of employees.
* promotes superior guest service to both internal and external guests.
* establishes and maintains positive working relationships with all departments.
* handles guest service and employee related issues with composure and professionalism
* assumes the responsibilities of the cage shift manager in his/her absence.
* must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
* performs other related duties as assigned.
** minimum qualifications:
*** high school diploma / ged; recognized equivalent of a high school diploma (red) or foreign high school diploma (fhd).
* must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
* basic computer input skills.
* previous money-handling experience.
* ability to stand for extended periods of time.
* outstanding organizational skills required as well as strong written and verbal skills.
* must demonstrate strong attention to detail and high degree of accuracy.
* must be able lift, push, pull up to 40 lbs.
* must be able to work various shifts and flexible hours.
* must be capable of interacting with the public in a highly professional and positive manner.
* must be willing to work in a smoking environment.
* must be willing to adhere to company health and safety measures.
** shift schedule: 6:00 p.m.

- 2:00 a.m. Weekends & holidays required
**** work shift:
** swing (united states of america)
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