Cage Cashier​/Players Club Rep

MISTEQUA CASINO HOTEL JOB ANNOUNCEMENT

POSITION:
Cage Cashier/Players Club Reo STATUS: 2 FT & 1 PT

REPORTS TO:

Cage Supervisor/Manager SALARY: $17.89 + Tips

POSITION OPENS: 9/1/26 CLOSES: 9/14/26

POSITION SUMMARY

Responsible for assisting customers with transactions and for balancing your bank drawers within the Cage Department. Maintain accuracy throughout all phases of the balancing process. Will be responsible for promoting the day-to-day membership of our Players Club (Sun Club) and will work with the Marketing Department in meeting all casino promotion event goals that apply to the Cage/Club Rep position; such as printing Sun Club cards, answering questions, directing guests to the Marketing area and other duties as required.

May be required to perform the bill acceptor drop functions and/or soft count functions as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments' Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent customer service at all times. Maintain a positive and productive attitude with customers as well as fellow team members.
• Accurately counting and balancing of cashier bank. Maintain cashier drawer transaction records and prepare daily cash inventory form.
• Redemption of video gaming tickets and gaming chips.
• Maintain imprest bank balance through buy/sell from the vault.
• Cashes personal checks for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currencies received.
• Maintains a working knowledge of facilities, as well as special events, programs and casino games in order to advise customers of same, whenever possible.
• Assist in maintaining cage floor security by notifying department supervisors, security and surveillance of suspicious activity.
• Assists other Cashiers within the Cage, as needed.
• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records, reports and Confidentiality.
• Must be proactive and identify problems, and solutions. Follow up with Cage Manager or Cage Supervisor.
• Maintain a working knowledge of our database system to perform duties with the promotional tracking system.
• Promote Casino promotions with all customers and prompt new customers to sign onto our players club.
• Assist each customer through the membership process by inputting customer data into promotional tracking system.
• Responsible for keeping accurate and thorough departmental records and reports.
• Will assist Cage Supervisor and Cage Manager with special projects as needed.
• Maintain a clean and clear workstation.
• Responsible for stocking promotional items; such as bungee cords, club cards and other items for promotional use. Inform Guest Services when items run low.
• Must be able to work shift work, holidays, weekends, and special events.
• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, customers and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• Must be 18 years of age.
• High School diploma or (GED) preferred. Cash handling experience preferred.
• Excellent customer service skills.
• Effective communications skills.
• Must be extremely numbers oriented.
• Must have…