Camas Club Shift Supervisor

The Camas Club Shift Supervisor coordinates the activities of the Camas Club Representatives and preferred player events, Camas Club promotions and other events by performing the following duties.

• Ensures compliance with the Kalispel Tribe of Indians
  - State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
• Supervise designs and implements all preferred player and Camas Club promotions.
• Knowledge of the box office ticket system to sell concert tickets to the public using guest credit card.
• Ensure Information Booth, Camas Club & other Camas areas are staffed. Monitor policy and procedure compliance for these areas.
• Provide accurate information to the representatives for other areas of the resort, i.e., correct phone numbers, slot machine layout, current promotions etc.
• Knowledge of the promotional kiosks, troubleshooting and updating of kiosk promotions.
• Responsible for answering all internal and external calls and addressing questions and concerns in a timely manner.
• Resolve guest complaints in person, telephone and email.
• Responds in a professional manner to all form stock, website and survey complaints.
• Follow direction from TGA on barring of guests and keeping accurate documentation.
• Assist all departments with issues and adjustments on Camas accounts.
• Exhibits leadership and mentoring to team members to foster teamwork, morale and open communication.
• Assist in the development of both short and long-term goals for the benefit of the department and overall property.
• Responsible for accuracy with the scheduling system for timecards for each Camas team member.
• Assists on the front line based on business needs of the department.
• Issues fair, objective and timely team member reviews.
• Must be able to accurately use the RA (Resort advantage system)
• Follow up on Win/Loss information and contact database for specialized requests from guests.
• Enters custom ratings based on amount spent at other venues on guest’s accounts.
• Must be able to accurately fill out and distribute prize payout forms, W-9’s, 1042S and other forms by following Title 31 policy and procedures as required.
• Oversee ticket sales and gaming tournament sales in accordance with gaming regulations and internal control standards.
• Working knowledge of Player Tracking System, understanding of the screens that are needed for the day-to-day running of the Camas Club. Must be able to trouble shoot any problems that arise with the systems.
• Ensure Information Booth & Camas Club are staffed and monitor policy and procedure compliance for these areas. Provide accurate information for the representative such as correct phone numbers, slot machine layout, current promotions etc.
• Ensure accuracy of information being given to the guest by the Camas Club Representatives.
• Running reports from the player tracking system for accounting purposes.
• Responsible for the Call Center by supervising the compliance of the Policies and Procedures, ensuring that the representatives have the correct information daily such as pricing of shows, availability of hotel rooms and any changes that need to be communicated.
• Insure Representatives have proper tools to take incoming calls for shows and hotel offers.
• Responsible for Call Center and ensuring that the correct information is given.
• Writes plans and produces the Camas Club letters and e-mails.
• Support all database and casino offers and provide policy and procedure training on each.
• Serves as a guest contact point for all VIP and Camas Club events.
• Implementation of casino promotions and events to ensure excellent guest service.
• Coordinates specialized services for VIP guests.
• Plans weekly department scheduling for Camas…