Personal Banker

Position Overview

As a full‑time Personal Banker within PNC's Branch Banking organization, you will be based in Phoenix, AZ at the Deer Valley Branch (1875 W Deer Valley Rd., Phoenix, AZ 85027). The role focuses on delivering the best experience for customers and fostering an inclusive workplace culture where employees feel respected, valued, and empowered to contribute to the company’s success.

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow the customer's share of wallet and positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions using technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed efficiently and accurately.

PNC Employees Take Pride in upholding the following standards:
Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information to create customized customer solutions;
Managing Risk – assessing and effectively managing all risks associated with business objectives and activities to ensure compliance with PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including:

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: Typically requires an associate’s degree or equivalent, with at least 3+ years of relevant experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Education: No degree required.
• Certifications: No required certifications.
• Licenses: Candidates will be subject to additional background checks per Consumer Financial Protection Bureau regulations.

• Medical and prescription drug coverage with a Health Savings Account feature.
• Dental and vision options.
• Employee, spouse, and child life insurance.
• Short‑ and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance for select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off: up to 11 paid holidays, 9 occasional absence days (unless otherwise required by law), 15–25 vacation days per year depending on career level, and additional days for maternity, parental leave, and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line and your name, job , and preferred method of contact. Applicants may also call 877‑968‑7762 and say “Workday.” All information provided will be kept confidential and used only as required to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA, the SAFE Act, and/or FINRA regulations that prohibit hiring individuals with certain criminal history.