Collection & Recovery Support Specialist

Collection & Recovery Support Specialist

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly.

BENEFITS - because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

As a Collection & Recovery Support Specialist, you'll play a vital role in supporting the financial well-being of both our members and BECU. Your work will help ensure critical collection and recovery processes run smoothly, accurately, and efficiently. By managing a variety of financial transactions and account activities, you'll contribute to operational excellence, regulatory compliance, and positive member outcomes. Your attention to detail, sound judgment, and commitment to service will make a meaningful impact across multiple departments while helping protect the financial integrity of the Credit Union.

Note: This role is set up after full onsite training to be eligible based on performance a hybrid schedule requiring 3 days onsite at Tukwila, WA.

• Support Compliance and Operational Excellence: Carry out all responsibilities in alignment with BECU Competencies, regulatory requirements, compliance standards, and information protection practices while helping maintain a secure and trusted environment.

• Manage Charge-Off Processing: Perform system maintenance and process transactions that transition accounts from active status to charge-off status, ensuring accurate documentation and administration when losses are incurred through write-offs.

• Process Account Closures: Complete the system updates and documentation required to facilitate involuntary closures of revolving and deposit accounts with accuracy and attention to detail.

• Facilitate Loan Modifications: Support loan modification activities related to Bankruptcy, Loss Management, or the Member Assistance Department by completing required system maintenance and documentation.

• Coordinate Debt Management Programs: Process requests and correspondence related to external debt management programs and ensure timely follow-up to support efficient case resolution.

• Balance and Reconcile Financial Records: Monitor, balance, and report applicable general ledger activity to Accounting to help maintain financial accuracy and integrity.

• Protect Sensitive Information: Handle member and employee information with professionalism, care, and a strong commitment to confidentiality.

• Provide Exceptional Service: Respond to internal and external inquiries promptly, professionally, and with a service-focused mindset.

• Build Positive Relationships: Maintain courteous and professional interactions with both internal partners and external customers, contributing to a positive experience for everyone you support.

• Investigate and Resolve Exceptions: Research exception transactions and out-of-balance conditions, identifying solutions and helping drive accurate account management.

• Manage Department Communications: Process incoming mail daily and monitor departmental email communications to support timely workflows and information…